Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico. Fanless and Silent
Passive cooling, no fan noise at all
Perfect to be used in noise-sensitive environments
Fanless, dust-free and thus virtually maintenance-free
Low Power Consumption
Power consumption in idle mode with 2.5" SSD under Windows 10: ca. 6 W only
24/7 Nonstop Operation
This device is approved for 24/7 permanent operation.
Requirements:
- Free circulation of air amongst the PC must be guaranteed.
- Ventilation holes must stay clear.
- If a hard disk is installed, this must also be approved for permanent operation by its manufacturer
Chassis
Slim-PC with black steel chassis
Without cooling fan, passive cooling only
The bays for memory, 2.5" drive and M.2 card
can easily be accessed by removing two cover plates.
Two holes for Kensington Lock and numerous
threaded holes (M3) at both sides of the chassis
Operating Position
1) Vertical: Usual operating position with the supplied feet (DisplayPort output facing up).
2) VESA-mounted: The device can also be mounted behind an appropriate monitor using the supplied VESA mount kit.
Note: From a thermal point of view horizontal operation is permitted. However, there are no rubber feet on the device. The maximum operating temperature is 35 oC then.
Operating System
This barebone system comes without operating system.
It is compatible with Windows 10 (64-bit) and Linux (64-bit).
Processor
Model: Intel Core i3-8145U (ULV)
System-on-a-chip architecture (SoC) with integrated memory and graphics controller: no chipset required
FCBGA1528 package - directly soldered onto the mainboard
Code name: Whiskey Lake U (8th Generation Intel Core)
Cores / Threads: 2 / 4
Clock rate: 1.8 GHz
Max. Turbo Frequency: 3.9 GHz
L1/L2/L3 Cache: 128 kB / 512 kB / 4 MB
TDP wattage: 15 W maximum
Manufacturing process: 3rd-generation enhanced 14nm++
Maximum Tjunction Temperature: 100 oC
Supports 64-bit, VT-x (EPT), VT-d, Enhanced SpeedStep, NX bit, AES-NI, SSE 4.1/4.2
Integrated Graphics
Intel UHD Graphics 620
GPU clock frequency: 300-1000 MHz
Execution Units (EUs): 24
Supports DirectX 12
Supports full H264, H265 8/10 bit, VP8/9, VC-1, AVC hardware decoding
Supports Quick Sync Video and Clear Video HD technology
Supports up to three independent screens:
1) DisplayPort 1.2 supports Ultra HD at 60 Hz
2) HDMI 2.0a supports Ultra HD at 60 Hz
3) D-Sub/VGA supports analog displays
Mainboard / BIOS
Shuttle Mainboard FS10
All capacitors are high quality solid capacitors
Supports resume after power failure (6)
Supports Wake on LAN (WOL)
Supports Power on by RTC Alarm
Supports boot from M.2 SSD cards, USB devices and SD card reader
AMI BIOS in 8 MByte EEPROM with SPI interface
Supports hardware monitoring and Watchdog function
Supports Unified Extensible Firmware Interface (UEFI)
Supports Firmware-TPM (fTPM) Version 2.0
Power Adapter
External 65 W power adapter (fanless)
Input: 100-240 V AC, 50/60 Hz, max. 1.6 A
Output: 19 V DC, max. 3.42 A, max. 65 W
DC cable length: ca. 170 cm
AC cable length: ca. 170 cm (with 2-pin Europlug)
DC Input connector
DC Input Connector: 5.5 / 2.5 mm (outer/inner diameter)
The DC-input of the computer supports an external
power source with either 12V+/-5% or 19V+/-5%.
Memory support
2x SO-DIMM slot with 260 pins
Supports DDR4-2400 (PC4-19200) SDRAM at 1.2 V
Supports DDR4-2666 at 2400 MHz
Supports Dual Channel mode
Supports a maximum of 32 GB per DIMM,
maximum total size: 64 GB
Supports two unbuffered DIMM modules (no ECC or registered)
2.5" Drive Bay with SATA connector
Supports one Serial ATA hard disk
or one SATA SSD drive in 6.35 cm / 2.5" format
Device height: max. 12.5 mm
Supports Serial-ATA III, 6 Gb/s (600 MB/s) bandwidth
Supports Unified Extensible Firmware Interface (UEFI)
Note: no Serial ATA cable is required. Please also refer to note (2).
M.2 Slot for SSDs
The M.2 2280 BM slot provides the following interfaces:
- PCI-Express Gen. 3.0 X4 with up to 4 GB/s
- SATA v3.0 (max. 6 Gbps)
It supports M.2 cards with a width of 22 mm
and a length of 42, 60 or 80 mm (type 2242, 2260, 2280).
Supports M.2 SATA SSDs (with B+M key) and M.2 PCIe NVMe SSDs (with M key)
Card Reader
Integrated SD card reader
Supports SD, SDHC and SDXC memory flash cards
Supports booting from SD card
Audio
Audio Realtek ALC 662 High-Definition Audio
Two analog audio connectors (3.5 mm) at the front panel:
1) 2 channel line out (headphones)
2) microphone input
Digital multi-channel audio output: via HDMI and DisplayPort
Dual Gigabit LAN
Dual network with two RJ45 ports
Used network chips:
1) Intel i211 Ethernet Controller with MAC, PHY and PCIe interface
2) Intel i219LM PHY connected to the MAC of the processor
Supports 10 / 100 / 1.000 MBit/s operation
Supports WAKE ON LAN (WOL)
Supports network boot by Preboot eXecution Environment (PXE)
Supports Teaming mode (3)
Wireless Network (WLAN)
Built-in M.2-2230-A/E WLAN card with two external antennas
WLAN Controller Realtek RTL8821AE
Supports WiFi IEEE 802.11b/g/n/ac in the 2.4 / 5 GHz band, 1T1R
Supports 20 / 40 / 80 MHz channel bandwidth
Security: supports WPA(-PSK), WPA2(-PSK), WEP 64/128 bit, IEEE 802.11x, IEEE 802.11i
Supports Bluetooth 4.0 in the 2.4 GHz band
Front Panel connectors/buttons
2x USB 3.2 Gen 2 (max. 10 Gbps)
4x USB 2.0
Microphone input
Audio Line-out (headphones)
SD card reader (supports SD, SDHC, SDXC)
Power button
Power LED (blue)
HDD LED (yellow)
Back Panel connectors
DisplayPort 1.2
HDMI 2.0a
D-Sub/VGA
2x USB 3.2 Gen 2 (max. 10 Gbps)
2x Intel Gigabit LAN (RJ45)
Serial COM port (5V / 12V, switchable to RS232 / RS422 / RS485) (1)
DC-input connector for external power adapter
4-pin connector (2.54 mm pitch) for power button, Clear CMOS and 5 V DC (4)