Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Quattro-II - 24/3000 - 70-50/50 - 2X 120V
Similar to the MultiPlus-II 2x120V, the Quattro-II 2x120V is a combined inverter and charger specifically designed for standard North American 50A 120/240VAC split-phase applications. Additionally, it can accept two AC inputs and automatically connect to the active source.
120/240V Input and Output, or 120V Input and Output (Always 120V Output When in Inverter Mode)
The two AC inputs can be supplied from a split-phase 120/240V source or a single-phase 120V source. When one of the AC sources is available, the Quattro will feed through the AC to its output. The output will therefore mirror the AC input.
The inverter/charger connects to the neutral and the preferred input line (L1). The power needed to charge the batteries will therefore be drawn from L1.
The Quattro switches to inverter operation when no AC source is available. The inverter output is 120V single-phase. In invert mode, the Quattro connects both output lines (L1 and L2) together to provide 120VAC to loads on either line.
Any 240V loads will therefore be supplied only when the Quattro is supplied by a split-phase AC source. This prevents heavy loads such as water heaters or 240V air conditioners from discharging the battery.
PowerControl and PowerAssist - Boosting the Capacity of the Grid or a Generator
A maximum grid or generator current can be set. The Quattro will then take account of other AC loads and use whatever is extra for battery charging, thus preventing the generator or grid from being overloaded (PowerControl function).
PowerAssist takes the principle of PowerControl to a further dimension. Where peak power is often required only for a limited period, the Quattro will compensate for insufficient generator, shore, or grid power with power from the battery. When the load reduces, the spare power is used to recharge the battery (available on L1 input only).
Two AC Inputs and Two AC Outputs
The Quattro can be connected to two independent AC sources, for example,shore-side power and a generator, or two generators. The Quattro-II will automatically connect to the active source.
The main output has no-break functionality. The Quattro takes over the supply to the connected 120V loads in the event of a grid failure or when shore/generator power is disconnected. The transfer time of the L1 output is less than 18 milliseconds, so computers and other electronic equipment will continue to operate without disruption. The transfer time of the L2 output is longer: approximately 40 milliseconds.
The second (auxiliary) output is live only when AC is available on the input of the Quattro. Loads that should not discharge the battery can be connected to this output.
Virtually Unlimited Power Thanks to Parallel and Three-Phase Operation
Up to 6 Quattros can operate in parallel to achieve a higher power output. In addition to parallel connections, three units of the same model can be configured for three-phase output. In multi-phase setups, L2 is disabled on all units.
On-Site System Configuring, Monitoring and Control
Settings can be changed in a matter of minutes with the VictronConnect app or VEConfigure software (computer or laptop and MK3-USB interface are needed). Several monitoring and control options are available: Cerbo GX, Color Control GX, laptop, computer, Bluetooth (with the optional VE.Bus Smart dongle), Battery Monitor, and Digital Multi Control Panel.
Remote Configuration and Monitoring
Install a Cerbo GX or other GX product to connect to the internet. Operational data can be stored and displayed on our VRM (Victron Remote Management) website free of charge. When connected to the internet, systems can be accessed remotely, and settings can be changed.
Specifications:
- PowerControl & PowerAssist: Yes (on L1 input)
- Transfer Switch: 50 A
- Maximum AC Input Current: 50A (each leg)
Inverter Specifications:
- DC Input Voltage Range: 19-33V
- Output When in Inverter Mode: Output voltage: 120 Vac ± 2% / Frequency: 60 Hz ± 0.1% (1)
- Cont. Output Power at 25°C: 3000 VA
- Cont. Output Power at 25°C: 2400 W
- Cont. Output Power at 40°C: 2200 W
- Cont. Output Power at 65°C: 1700 W
- Maximum Apparent Feed-in Power: 2500 VA
- Peak Power: 5500 W
- Maximum Efficiency: 94%
- Zero Load Power: 11W
- Zero Load Power in AES Mode: 8W
- Zero Load Power in Search Mode: 4W
Charger Specifications:
- AC Input: Split-phase: 180-280Vac 45 – 65Hz / Single-phase: 90-140Vac 45 – 65Hz
- Charge Voltage 'Absorption': 28.8 V
- Charge Voltage 'Float': 27.6 V
- Storage Mode: 26.4 V
- Maximum Battery Charge Current: 70 A
- Battery Temperature Sensor: Yes
General Specifications:
- Auxiliary Output: 50 A (each leg)
- External AC current Sensor (optional): 100A
- Programmable Relay: Yes
- Protection: a – g
- VE.Bus Communication Port: For parallel and three-phase operation, remote monitoring and system integration
- General Purpose com. Port: Yes, 2x
- Remote On-Off: Yes
- Operating Temperature Range: -40 to +65°C (-40 -150°F) Fan assisted cooling
- Humidity (non-condensing): Max 95%
Enclosure Specifications:
- Material & Color: Steel, blue RAL 5012
- Protection Category: IP22
- Battery-Connection: 2 M8 bolts
- 120/240 V AC-Connection: Screw terminals 21 mm² (4 AWG)
- Weight: 22.5 kg / (50lb)
- Dimensions (hxwxd): 579 x 319 x 168 mm / (23 x 13 x 7 inch)
Standards:
- Safety: EN-IEC 60335-1, EN-IEC 60335-2-29
- Emission, Immunity: EN 55014-1, EN 55014-2, EN-IEC 61000-3-2, EN-IEC 61000-3-3, IEC 61000-6-1, IEC 61000-6-2, IEC 61000-6-3
- Can be adjusted to 50 Hz
- Protection key: Output short circuit, overload, battery voltage too high, battery voltage too low, temperature too high, 120Vac on inverter output, input voltage ripple too high
- Non-linear load, crest factor 3:1.
- Up to 75-degrees F / 25-degrees C ambient temperature
- Switches off when no external AC source is available.
- Programmable Relay That Can for Example Be Set for General Alarm or DC under Voltage or Genset Start/Stop Function: AC rating: 120Vac / 4A / DC rating: 4A up to 35dc, 1A up to 60Vdc
- Use, for example, to communicate with a lithium battery BMS
Quick Specs:
Charger Input - Voltage = NONE | Charger Output - Amps = NONE | Charger Output Voltage = NONE | Charging Banks = NONE | Inverter Cont. Output Wattage = NONE | Inverter Input Voltage = 13-33 | Inverter Output Voltage = 120v | Outlet Qty = NONE
Reference Material: