Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.For the toughest tasks
Mass Sine sine wave inverters are designed for the toughest conditions for professional, semi-professional and recreational purposes. Even under the most extreme conditions the products from the Mass Sine series operate faultlessly, giving you round-the-clock output when necessary. The sustainability and technologies that underpin the Mass concept have long been proven in practice. With an MTBF of 280,000 hours at full capacity and 24/7 use, the Mass products are ideal for the toughest tasks and any situation that requires a reliable power supply.
Making the best even better
The reliability and long lifespan of Mastervolt's sine wave inverters have been established beyond doubt over the past 20 years. While the Mass products have evolved with the latest technological developments, the dimensions and connections have remained the same. As a result it is exceptionally easy to replace one unit with another with only negligible downtime.
Mastervolt Green by Heart
As part of our constant search for eco-friendly and long-lasting solutions, Mastervolt has developed the Green by Heart programme. Its impact on the Mass Sine inverters include:
- An exceptionally effective use of the consumed input current (cos phi) > 0.98!
- Use of top quality components with a long lifespan.
- Savings in weight and space.
- Fewer installation materials.
Powerful selling points
- Capacity between 800 W and 5 kW.
- Suitable for high starting/peak loads, even up to 200% at brief consumption.
- 230V/50Hz pure sine wave voltage; no faults or humming sounds from connected equipment, not even with sensitive communication and measuring equipment.
- Fully MasterBus compatible with AC Power Analyser or MasterBus Inverter Interface.
- All Mastervolt inverters provide pure sine wave voltage to ensure seamless operation of the connected equipment. Mastervolt inverters are the best choice available.
MasterBus compatible
In combination with the MasterBus Inverter Interface or AC Power Analyser, you can easily connect every Mass Sine inverter within a MasterBus network. All you need is a single cable with one connection. Your benefits: Fast and easy installation, plus centralised monitoring, configuration and operation of your system with a MasterView panel.
Easy and safe connection
Mass products are equipped with certified industrial connection technology. The larger inverter models have internal connections, the smaller models use a cable and plug & play socket.
Automatic switching
Easy to install within a mains voltage and/or generator power system, the Mass Sine inverter can switch between sources or combine the supply using the Masterswitch or Systemswitch system.
WARNING: This product can expose you to chemicals including di(2-ethylhexyl)phthalate (dehp) which is known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to P65Warnings.ca.gov.
Quick Specs:
AC Connection Type = Hardwire | DC Connection Type = Hardwire | GFCI = No | Outlet Qty = None | Inverter Surge Rating = 5000w | Inverter Input Voltage = 24v | Inverter Output Voltage = 230v | Waveform = True Sine Wave | Inverter Cont. Output Wattage = 2000w
Reference Material: