Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.-Provides fully regulated sine wave AC output for servers, network storage devices and telecom hardware
-Audible alarm signals loss of utility power, overload, low battery and fault conditions
-8 NEMA 5-15R outlets
-10 ft. power cord with 120V NEMA 5-15P input
-0.9 power factor rating
-570-joule surge suppression rating
Reliable Battery Backup with Expandable Runtime
-Supports half load up to 14 min. and full load up to 4.9 min.
-Internal batteries designed for hot-swap field replacement
-95% line-power efficiency rating saves money in energy costs
-Expandable runtime with optional external battery packs, such as Tripp Lite’s BP36V15-2U
2 Load Banks with Switchable Outlets
-Can control 4 outlets remotely to reboot equipment or shed nonessential loads
Automatic Voltage Regulation (AVR)
-Maintains 120V nominal output over input range of 83V–145V without using battery power
EMI/RFI Line Noise Filtering
-Removes electromagnetic and radio frequency interference that can disrupt or damage equipment’s performance
Interactive LCD Screen
-Front-panel LCD signals operating mode, load level, voltage, battery charge and estimated runtimes
-Rotates for easy viewing in rack-mount or tower configurations
Network Management Cards
-Compatible with Tripp Lite UPS management card options TLNETCARD, WEBCARDLX and SNMPWEBCARD
Communications Ports
-USB & Serial ports enable data-saving unattended shutdown when used with Tripp Lite's PowerAlert software, available via FREE download from www.tripplite.com/poweralert
-EPO port supports emergency shutdown in large facilities
OUTPUT
- Output Volt Amp Capacity (VA):
1500
- Output kVA Capacity (kVA):
1.5
- Output Watt Capacity (Watts):
1350
- Output kW Capacity (kW):
1.35
- Output Capacity Details:
Output is reduced to 1200 watts maximum when used with external battery packs
- Power Factor:
0.9
- Nominal Output Voltage(s) Supported:
110V, 115V, 120V
- Nominal Voltage Details:
120v nominal output in battery mode
- Frequency Compatibility:
60 Hz
- Output Voltage Regulation (Line Mode):
-14%, +6%
- Output Voltage Regulation (Battery Mode):
+/- 5%
- Output Receptacles:
(8) 5-15R
- Load Management Receptacles:
Two switchable two-outlet 5-15R load banks
- Output AC Waveform (AC Mode):
Sine wave
- Output AC Waveform (Battery Mode):
Pure Sine wave
INPUT
-Rated input current (Maximum Load):
12A
- Nominal Input Voltage(s) Supported:
120V AC
- UPS Input Connection Type:
5-15P
- Input Circuit Breakers:
15A
- UPS Input Cord Length (ft.):
10
- UPS Input Cord Length (m):
3.1
- Recommended Electrical Service:
15A 120V
- Input Phase:
Single-Phase
BATTERY
- Full Load Runtime (min.):
4.9 min. (1350w)
- Half Load Runtime (min.):
14 min. (675w)
- Expandable Battery Runtime:
Extended runtime supported via optional external battery packs
- External Battery Pack Compatibility:
BP36V15-2U (limit 1), BP36V42-3U (multi-pack compatible), BP36V27-2US (multi-pack compatible)
- DC System Voltage (VDC):
36
- Battery Recharge Rate (Included Batteries):
Less than 4.5 hours from 10% to 90% (typical, full load discharge)
- Internal UPS Replacement Battery Cartridge:
RBC93-2U
- Battery Access:
Front panel battery access door
- Battery Replacement Description:
Hot-swappable, user replaceable batteries
- Expandable Runtime:
Yes
VOLTAGE REGULATION
- Voltage Regulation Description:
Automatic voltage regulation (AVR) maintains line power operation with an input voltage range of 83 to 145
- Overvoltage Correction:
Input voltages between 127 and 145 are reduced by 12%
- Undervoltage Correction:
Input voltages between 95 and 108 are boosted by 12%
- Severe Undervoltage Correction:
Input voltages between 83 and 94 are boosted by 24%
USER INTERFACE, ALERTS CONTROLS
- Front Panel LCD Display:
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, operating mode, alarm function and a variety of additional options (see manual for detailed LCD configuration and monitoring options)
- Switches:
3 pushbutton switches control OFF / ON power status, MODE selection and MUTE / ENTER control functions
- Alarm Cancel Operation:
Power-fail alarm can be temporarily silenced using alarm-cancel switch silent mode alarm configuration option available
- Audible Alarm:
Audible alarm indicates UPS startup, power-failure, low-battery, overload, UPS fault and remote shutdown conditions
SURGE / NOISE SUPPRESSION
- UPS AC Suppression Joule Rating:
570
- UPS AC Suppression Response Time:
Instantaneous
- EMI / RFI AC Noise Suppression:
Yes
PHYSICAL
- Included Mounting Accessory Description:
4 post rackmount installation accessories included
- Installation Form Factors Supported with Optional Accessories:
2 post rackmount (2POSTRMKITWM) Wallmount (2POSTRMKITWM) Tower (2-9USTAND)
- Primary Form Factor:
Rackmount
- Rack Height (U Spaces):
2
- Cooling Method:
Fan
- UPS Housing Material:
Steel
ENVIRONMENTAL
- Operating Temperature Range:
+32 to +104OF / 0OC to +40OC
- Storage Temperature Range:
+5 to +122OF / -15OC to +50OC
- Relative Humidity:
0 to 95% non-condensing
- AC Mode BTU / Hr. (Full Load):
237
- Battery Mode BTU / Hr. (Full Load):
751
- AC Mode Efficiency Rating (100% Load):
95%
COMMUNICATIONS
- Communications Interface:
USB, DB9 Serial, EPO (emergency power off) Slot for SNMP/Web interface
- Network Management Cards:
SNMPWEBCARD, TLNETCARD, WEBCARDLX
- Network Monitoring Port Description:
Supports detailed monitoring of UPS and site power conditions
- PowerAlert Software:
For local monitoring via the UPSs built-in communication ports , download PowerAlert Local software at http://www.tripplite.com/poweralert
- Communications Cable:
USB and DB9 cabling included
- WatchDog Compatibility:
Supports Watchdog application, OS and hard-reboot restart options for remote applications
LINE / BATTERY TRANSFER
- Transfer Time:
4 milliseconds (AC to battery mode), 1 millisecond (Battery to AC mode)
- Low Voltage Transfer to Battery Power (Setpoint):
83
- High Voltage Transfer to Battery Power (Setpoint):
145
SPECIAL FEATURES
- Grounding Lug:
Back panel grounding lug
- Cold Start (Startup in Battery Mode During a Power Failure):
Cold-start operation supported
- High Availability UPS Features:
Hot swappable batteries
- Green Energy-Saving Features:
Greater than 95% efficiency - GREEN UPS,
Individually controllable load banks
CERTIFICATIONS
-UPS Certifications:
Meets FCC Part 15 Category A (EMI), ROHS (Restriction of Hazardous Substances), Tested to CSA (Canada) Tested to NOM (Mexico), Tested to UL1778 (USA)
Package Includes
-SMART1500RMXL2UA SmartPro 120V 1.5kVA 1.35kW Line-Interactive Sine Wave UPS
-USB cable
-DB9 cable
-EPO cable
-Mounting hardware
-Owners manual
Item Dimension (L inchxW inchxH inch)
9 x 23 x 20
Weight
57.80lb
Warranty Information
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.