Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Coming with intelligent mesh Wi-Fi capability and best-in-class parental controls, MR2200ac is designed to keep all devices connected and everyone safe. Experience the award-winning Synology Router Manager (SRM) with an MR2200ac, and add more when you are ready to expand your coverage even further.
Smart Wi-Fi all around
Multiple MR2200ac can work together as a system to bring Wi-Fi to every corner of your home. Wherever you go, stay on a single Wi-Fi network and enjoy seamless connectivity from one place to another.
The intelligence behind your mesh network
The algorithms built into SRM make deployment incredibly easy. The system intelligently self-configures, self-optimizes, and even self-heals, always giving you the fastest possible path to the Internet.
Whole-home Wi-Fi, easily managed
State-of-the-art technology doesnt have to be complicated. See how Wi-Fi Connect makes your mesh Wi-Fi straightforward - and powerful.
Hardware Specifications
CPU
Quad core 717 MHz
Memory
256 MB DDR3
Antenna type
2x2 MIMO high-performance internal antenna (2.4 GHz / 5 GHz)
LAN port
Gigabit (RJ-45) x 1
WAN port
Gigabit (RJ-45) x 1
External Ports
USB 3.0 x 1 (5V, 0.9A power output)
Button and switch
WPS, Power, Reset, Wi-Fi On/Off
Temperature
Operating Temperature: 5oC to 40oC (40oF to 104oF)
Storage Temperature: -20oC to 60oC (-5oF to 140oF)
Relative Humidity: 5% to 95% RH
Certification
FCC
CE
BSMI
VCCI Class B
RCM
KC
iDA
TELEC
JATE
IC
Wi-Fi Certification
CE
FCC
NCC
RCM
iDA
TELEC
KC
IC
Wireless
IEEE 802.11ac
IEEE 802.11a/b/g/n/ac
Simultaneous tri-band Wi-Fi
5GHz-1: 867Mbps
5GHz-2: 867Mbps
2.4GHz: 400Mbps
IEEE 802.11ac wave 2
MU-MIMO
Wi-Fi Encryption
WEP, WPA/WPA2-Personal, WPA/WPA2-Enterprise, WPA2/WPA3-Personal, WPA3-Personal/Enterprise, Wi-Fi Enhanced Open (OWE)
Wi-Fi MAC address filter
Yes
Maximum MAC filters
64
Seamless roaming
802.11k/v/r standard support
Beamforming
Yes
DFS
Yes
Schedulable Wi-Fi
Yes
Guest Network
Yes
Guest Portal: Yes
Customized page style: Yes
Connection time limit: Yes
Password Rotation: Yes
WPS 2.0 (Wi-Fi Protected Setup 2.0)
Yes
3G/4G Dongle and Tethering
Yes
Maximum connected devices
90
Wi-Fi Point
Yes
Primary Wi-Fi Point
Yes
Network
Internet connection
Dynamic IP, Static IP, PPPoE, PPTP, DS-Lite (AFTR)
3G/4G LTE dongle: Yes
Android tethering: Yes
iPhone tethering: Yes
Note: iPhone tethering only supported your Synology Router running SRM 1.2 or above
Operating mode
Wireless Router
Wireless AP
Port forwarding
Setup via manual management or UPnP
Maximum port forwarding rules: 64
Maximum UPnP rules: 64
Port triggering
Yes
Maximum port triggering rules: 32
Minimum port triggering timeout: 30s
Maximum port triggering timeout: 3600s
DMZ
Yes
IPv6
IPv6 DHCP server / client, DS-Lite, 6in4, 6to4, 6rd, Dual-Stack, DHCPv6-PD, IPv6 Relay, FLETs IPv6
DHCP
Server/client mode, client list, MAC address reservation
Maximum DHCP reservations: 500
LAN/WLAN IGMP snooping
Yes
VPN
VPN server (WebVPN, SSL VPN, SSTP, OpenVPN, L2TP/IPSec, PPTP, Site-to-Site)
VPN client (PPTP, OpenVPN, L2TP/IPSec)
VPN Pass-through (PPTP, IPSec, L2TP)
Policy route, Static route, Network Address Translation (NAT), PPPoE relay
Yes
Maximum IPv4 static routes: 100
Maximum IPv6 static routes: 100
Diagnosis tools
Ping
Traceroute
Safe Access
Parental Control
User Profile: 15
Network Profile: 2
Customized Internet schedule: Yes
Time Quota: Yes
IPv4/IPv6 DNS-based web filter:
Schedule
Database
Request to unblock
Customized allow/block list: M
Maximum blocked URLs: 100
Maximum allowed URLs: 100
Pause Internet: Yes
Reward: Yes
Security
Safe Search: Bing, Google, YouTube
Threat Intelligence Database: support in IPv4 and IPv6
Google Safe Browsing: support in IPv4 and IPv6
Database auto update: Threat Intelligence Database, Google Safe Browsing , DNS-based web filter
Traffic Control
Internet ban, device speed and priority
Yes
Application layer (L7) quality of service (QoS)
Yes
Maximum device rules: 64
Maximum application rules per device: 32
Traffic Monitor
Yes
Live view: Yes
Historical statistics: Daily, Weekly, Monthly, Annual
Website history: Yes
Application Detection: Yes
Traffic Report
Yes
Country auto update: Yes
Schedulable: Yes
Traffic analysis period: Daily, Weekly, Monthly, Annual
Export formats: .CSV, .HTML
VPN Plus Server
VPN Plus Server
Easily create and manage secure VPN access through a web browser or client. Supports various VPN services - Site-to-Site VPN, WebVPN, SSL VPN, Remote Desktop, SSTP, OpenVPN, L2TP over IPSec, and PPTP
Maximum Client VPN Access License: 10
Site-to-Site VPN: Yes
Maximum Site-to-Site VPN Tunnels: 4
Remote Desktop (RDP + VNC): 3
Connection List: Yes
Log: Yes
Report: Yes
Package Center
Cloud Station Server
Sync data from multiple platforms, centralizing it on the router while easily keeping historical versions of important files
Maximum Concurrent File Transfers: 64
Note: Cloud Station ShareSync is not supported
DNS Server
Helps users find and translate domain names into IP addresses
Download Station
Supported download protocols: BT/HTTP/FTP/NZB/eMule
Maximum concurrent download tasks: 50
Maximum concurrent BT download tasks: 20
Media Server (DLNA/UPnP)
Media indexing
DLNA Compliance
PS3/PS4/Xbox 360/Xbox One supported
RADIUS Server
Provides centralized authentication, authorization, and accounting for wireless network access
Mobile Apps
DS router (Android/iOS)
First Time Installation
Network overview
Wi-Fi management
Wi-Fi system topology
Safe Access
Traffic Control
Network security (firewall, port forwarding, Internet ban)
Wake on LAN
System Update
VPN Plus (Android/iOS)
Yes
DS cloud (Android/iOS)
Yes
DS get (Android)
Yes
DS file (Android/iOS)
Yes
Management
Operating system
Synology Router Manager (SRM)
Free OS upgrade
Yes
Anywhere access to SRM
Synology QuickConnect and Dynamic DNS (DDNS)
Security
Firewall/SPI Firewall, DoS Protection, VPN Pass-through (PPTP, IPSec, L2TP), Auto block, SSL certificate, Security Advisor, two-factor authentication
Wake on LAN (WOL)
Yes
WOL over QuickConnect: Yes
Maximum connected devices: 100
Notification
Email, SMS, push service (via DS router)
SSH
Yes
SNMP
Yes
Configuration backup and restore
Yes
User account management
Yes
Printer server
Maximum printer: 1
USB/SD Card File Service
File System
EXT4, FAT, NTFS, HFS+
Access support
File explorer (via LAN only)
Web browsers: Chrome, Firefox, Internet Explorer: 11 onwards, Safari 11 onwards
Mobile device: DS file
Protocol support
Windows file service (CIFS), Mac file service (AFP), FTP/FTPS, WebDAV
Apple Time Machine
Yes
Shared Folder privileges
Yes
Storage hibernation
Yes
Environment and Packaging
Environment
RoHS Compliant
Packaging Content
Main Unit X 1
AC Power Adapter X 1
RJ-45 LAN Cable X 1
Quick Installation Guide X 1
Item Dimension (L"xW"xH")
3 x 8 x 7
Weight
2.37 lbs
Warranty Information
2 Years