Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Color Control GX Monitor - Button Control
The Color Control GX is the communication-centre of your installation. It offers at-a-glance live information, and lets you control all products connected to it. Full system control is gained - almost anywhere in the world - by accessing your Color Control GX using our free-to-use Victron Remote Management Portal (VRM).
Features:
- Intuitive system overview - all you need to know. At a single touch, Color Control GX provides an instant overview of your system: battery state of charge; present power consumption; power harvest from PV; power provision from mains/generator.
- The full power of Victron Remote Management - Victron Remote Management (VRM) provides you with full access to the very extensive controls and settings of all system-components which are connected to either your CCGX or Venus GX. It allows remote user and installer login - from anywhere, at anytime. This powerful application also provides for hassle-free diagnostic checks and analysis of archived information.
- Automatic Generator start/stop - The Color Control GX can be programmed to auto-start your generator - triggered by low-voltage; high-demand; or battery state of charge. It can be further tailored to delay ignition until the end of 'quiet' periods - avoiding accidental nuisance at dead of night.
- Automatic Generator start/stop - The Color Control GX can be programmed to auto-start your generator - triggered by low-voltage; high-demand; or battery state of charge. It can be further tailored to delay ignition until the end of 'quiet' periods - avoiding accidental nuisance at dead of night.
- Energy Storage Systems - 24 hour Monitoring - The Color Control GX manages Energy Storage Systems. It keeps back-up batteries at 100% ; kicks-in during power-cuts; and diverts excess (solar) power to self-consumption - saving you money. For examples and more detailed information see the ESS (Energy Storage System) manual.
- Remotely monitor your boat or motorhome electrics - Planning a trip? Remote monitoring of your Color Control GX allows you to make sure your boat or motorhome are ready to go. Color Control GX also allows you to talk to connected equipment from other manufacturers.
WARNING: This product can expose you to chemicals which are known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to P65Warnings.ca.gov.
Please contact your dealer for any returns, repairs or support issues related to this product.Quick Specs:
Positions = NONE | Waveform = NONE | Charger Output Voltage = NONE | Charger Output - Amps = NONE | Charger Input - Voltage = NONE | AFD = NONE | AC Connection Type = NONE | Inverter Cont. Output Wattage = NONE | GFCI = NONE | DC Connection Type = NONE | Continuous Amperage = NONE | Charging Banks = NONE | Portable = NONE | Outlet Qty = NONE | Lockable = NONE | Inverter Surge Rating = NONE | Inverter Output Voltage = NONE | Inverter Input Voltage = NONE
Reference Material: