Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Cerbo GX
This communication-center allows you to always have perfect control over your system from wherever you are and maximises its performance. Simply connect through our Victron Remote Management (VRM) portal, or access directly, using the separate GX Touch 50, a MFD or our VictronConnect app thanks to its added Bluetooth capability. This latest addition to the GX-range combines all the best of connectivity, redefining smart power solutions in every way.
Perfect Monitoring & Control
Instantly monitor the battery state of charge, power consumption, power harvest from PV, generator, and mains, or check tank levels and temperature measurements. Easily control the shore power input current limit, (auto)start/stop generator(s) or change any setting to optimise the system. Follow up on alerts, perform diagnostic checks and resolve challenges remotely. The Cerbo GX turns any power challenge into an effortless experience.
Maximize Your System Performance
The Cerbo GX maximises the performance of your systems components in real-time and keeps them in perfect tune. With its Dual Core Processor and the addition of an extra CAN-bus port you can now support even bigger systems; closely follow managed (lithium) batteries while the second port can support up to 25 simultaneously connected VE.Can solar chargers. The new NMEA 2000-out support has the GX easily integrated into any boats network. Four tank- and four temperature ports as well as 3 VE.Direct ports, 3 USB ports, 4 digital inputs and 2 relays allow you to expand control to a new level. Maximising systems performance was never this easy.
Expand Your View
The (optional) GX Touch 50 display allows you to have an instant overview of your system and adjust settings in the blink of an eye. Its super slim 5 inch waterproof design, top-mountable setup and its simple installation bring a lot of flexibility when creating a crisp and clean dashboard.
Simple Mounting & Configuration
The Cerbo GX is now optimised to more than meet the standards of installer professionals. The device is easily mountable on a DIN-Rail (with DIN35 adapter small, not included) and its separate touchscreen can now be bolted on top of a dashboard, eliminating the need to create perfect cut-outs (like with the Color Control GX) and is connected through just one cable, taking away the hassle of having to bring many wires to a dashboard. Its new Bluetooth feature enables a quick connection and configuration via our VictronConnect app.
Outsmart Any Power Challenge
The Cerbo GX serves endless purposes, extending perfect control to the most diverse applications. For solutions including generators, such as Marine, or Backup & Off-grid, it will auto-start/stop your generator, or delays ignition until the end of ‘quiet’ periods. For Energy Storage Systems it keeps backup batteries at 100%, kicks-in during power-cuts and diverts excess (solar) power to self-consumption, saving you money. For RV and Emergency vehicles it keeps vital systems function flawlessly. But that’s just to name a few...
WARNING: This product can expose you to chemicals which are known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to P65Warnings.ca.gov.
Please contact your dealer for any returns, repairs or support issues related to this product.Quick Specs:
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