Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.HX400IS Handheld VHF - Intrinsically Safe - *Case of 20*
The submersible HX400IS intrinsically safe handheld VHF is built to withstand the day-in day-out punishment in hostile commercial environments. Features include a speaker microphone jack, 40 dealer programmable Land Mobile Radio channels with CTCSS & DCS signaling and a unique super bright LED distress strobe light.
Features:
- Submersible IPX8/1.5M (4.92Ft) for 30 minutes
- Selectable 5 or 1 Watt transmit power output
- Supplied with 2550mAh Li-Ion battery, AC and DC 3-hour quick chargers
- Built-in noise Cancelling Microphone and Voice Scrambler for clear and
- private communications
- 40 Programmable Land Mobile Channels 134 MHz to 174 MHz with CTCSS and DCS
- Programmable channel names
- NOAA Weather channels and Weather Alert
- Low battery indicator
- All USA, International and Canadian Marine Channels
- Optional speaker microphones and headsets available
- Programmable Scan, Priority Scan and Dual Watch
- Preset key used to recall up to 10 favorite channels
- Key lock
Lithium-ion Battery & Charger
The HX400 is supplied with a whopping 2550mAh Lithium-Ion battery that will keep you talking for about 17 hours.
There is no need to worry about the time it takes to fully charge the huge 2550mA battery as the HX400 is supplied with a 3-hour rapid charger.
Marine & Land Mobile Channels
The HX400 is factory programmed with all USA, Canadian and International and NOAA Weather channels. It also has the capability to be programmed 40 Land Mobile Radio (137-174MHz) channels with CTCSS or DCS signaling by a Standard Horizon dealer. These channels do require the appropriate Federal Communications Communication license.
Built-in Noise Canceling Mic & Voice Scrambler
The HX400 will surpass your voice transmissions expectations in noisy and windy environments with the built-in noise canceling microphone.
No need to purchase an optional voice scrambler for secure communications as the HX400 has it built-in. The internal scrambler is compatible with Standard Horizon VHF Fixed Mount and Handheld VHF 4-code scramblers.
Loud Speaker Audio
The HX400 is designed to be heard in even the noisiest environments with 700mW of power supplied to the internal speaker.
Speaker Microphone Connection
Optional speaker microphone or headsets are available to assist with your communications needs.
Programmable Channel Names
The HX400 is supplied from the factory preloaded with description of the use of Marine channels (16-Distress, 22A-USCG, 71-Pleasure). The channel names may be customized by the user to easily understand the use of each channel.
NOAA Weather Channels & Weather Alert
10 NOAA and Canadian Weather channels are pre-programmed and easily selectable using the dedicated WX key. In addition, the HX400 can be set to monitor WX channels and provide an audible alert to inform of pending storm advisories.
Programmable Scan, Priority Scan & Dual Watch
Scanning is not an issue with the HX400. The radio can be setup to scan any number of channels with or without a priority channel or simply can be setup to scan between a priority channel and on other channel (dual watch).
10 Favorite Channel Recall - Preset Key
Dedicated key that allows programming and quick selection of up to 10 favorite Marine VHF or NOAA Weather channels.
Battery Life Indication
The display shows a battery bar graph gauge to inform the charge left in the Lithium-ion battery.
3-Year Waterproof Warranty
Because the HX400 is built better, it's back better. If your Standard Horizon HX400 ever fails for any reason including water damage during normal use in the first three years, STANDARD HORIZON will repair or replace it free, without hassle or charges.period! If it fails thereafter in normal use it for the life time of the product it is covered by Standard Horizon's Lifetime Flat Rate Service Program.
Quick Specs:
Floats = No | Built-In GPS = No | Bluetooth = No | Power - Output (Watts) = 1/5w | Battery Type = Lithium Ion | Waterproof Rating = Submersible | Weather Alert = Yes | Speaker Mic = Optional