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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.•With advanced Deco Mesh Technology, units work together to form a unified network with a single network name. Devices automatically switch between Decos as you move through your home for the fastest possible speeds.
•A Deco M4 two-pack delivers Wi-Fi to an area of up to 2,800 square feet (EU version)†. And if that’s not enough, simply add more Decos to the network anytime to increase coverage.
•Deco M4 provides fast and stable connections with speeds of up to 1167 Mbps† and works with major internet service provider (ISP) and modem.
•Deco can handle traffic from even the busiest of networks, providing lag-free connections for up to 100 devices†.
•Parental Controls limits online time and block inappropriate websites according to unique profiles created for each family member.
•Setup is easier than ever with the Deco app there to walk you through every step.
Experience Wi-Fi Like Never Before
Deco M4 uses TP-Link Mesh technology to cover your entire home in powerful Wi-Fi. Multiple units seamlessly work together to create a home network like nothing you’ve ever experienced.
Wi-Fi Dead-Zone Killer
Deco M4 is the simplest way to guarantee a strong Wi-Fi signal in every corner of your home up to 2,800 square feet (2-pack, EU version)†. Wireless connections and optional Ethernet backhaul work together to link Deco units, providing even faster network speeds and truly seamless coverage.
Want more coverage? Simply add another Deco.
Seamless Roaming with One Wi-Fi Name
TP-Link Mesh means Deco units work together to form one unified network. Your phone or tablet automatically connects to the fastest Deco as you move through your home, creating a truly seamless Wi-Fi experience‡.
POWER
AC adapter input
100-240V to 50/60Hz 0.4A
AC adapter output
12V is equal to 1.2A
HARDWARE FEATURES
Processor
Qualcomm CPU
Interface
2 Gigabit Ethernet Ports (WAN/LAN auto-sensing) per Deco unit
Button
1 Reset button on the underside
External Power Supply
12 V/1.2 A
Antenna Type
2 internal dual-band antennas per Deco unit
WIRELESS FEATURES
Wireless Standards
IEEE 802.11 ac/n/a 5 GHz, IEEE 802.11 b/g/n 2.4 GHz
Frequency
2.4 GHz and 5 GHz
Signal Rate
300 Mbps on 2.4 GHz
867 Mbps on 5 GHz
Transmit Power
FCC: <30 dBm
CE: <20 dBm (2.4 GHz)
<23 dBm (5 GHz)
Wireless Security
WPA-PSK/WPA2-PSK
Advanced Functions
Router/ Access Point Mode
Optional Ethernet Backhaul
Guest network
TP-Link Mesh Technology:
MU-MIMO
Auto Path Selection
Self-Healing
AP Steering
Band Steering
Beamforming
SOFTWARE FEATURES
Quality of Service
WMM
IPv6
Support
WAN Type
Dynamic IP/Static IP/PPPoE/L2TP/PPTP
Management
Local Management, Remote Management
DHCP
Server, Client
Port Forwarding
Support
Access Control
Blacklist
Firewall Security
SPI Firewall
Protocols
Supports IPv4 and IPv6
Advanced Features
Parental Controls
Quality of Service
Advanced Functions
Monthly Reports
Auto FW Update
Expand Wi-Fi by adding more Deco units
Guest Network
2.4 GHz guest network x 1
5 GHz guest network x 1
Beamforming
Support
APP
Easy setup via Deco App
OTHERS
Certification
CE, FCC, IC, NCC, BSMI, IDA, RCM, JPA, JRF, VCCI, KC, RoHS
Package Contents
Deco M4 (3-pack):
3 Deco units
1 RJ45 Ethernet Cable
3 power adapters
1 quick installation guide
Smartphone/Tablet Requirements
iOS 9.0 or later
Android 4.3 or later
Environment
Operating Temperature: 0oC to 40oC (32oF to 104oF)
Storage Temperature: -40oC to 70oC (-40oF to 158oF)
Operating Humidity: 10% to 90% non-condensing
Storage Humidity: 5% to 90% non-condensing
Item Dimension (L"xW"xH")
19 x 11 x 5
Weight
8.00 LB
Warranty Information
2 Years
Related products
New Arrivals
Full product warranty
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