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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.• Features cascade connection of up to 30 receivers per transmitter. 1-to-many configuration through 1) Unmanaged/Dedicated Gigabit switches, 2) Smart Gigabit switches with VLAN to segregate video traffic from the rest of the LAN. Many-to-many configuration is also supported via VLAN setups. Note that each VLAN can only accommodate 1 transmitter (TX). Note: We recommend using SIIG's 24-port AV Over IP Smart Ethernet Switch, part# CE-SW0111-S1, sold separately
• Delivers crystal clear Full HD content up to 1080p@60Hz resolution. Supports up to 1080p; supports 408i/480p @60Hz, 576i/576p @50Hz, 720p @50/60Hz, 1080i/1080p @50/60Hz; Auto adjustment for different cable lengths to produce the best video/audio experience. Supports 2-channel Stereo Audio. * Note: There’s a 250ms or less delay/latency due to data compression. Not recommended for real-time applications, such as PC gaming
• IR remote control through Cat6 cable allow source device to recognize remote commands; You can control the HDMI source device at a secondary location with the included IR cables that forward commands over a Cat6 cable for convenience. We recommend using high performance pure COPPER Cat6 cables to ensure reliable performance
• High quality durable surface mountable metal housing with ventilation panels provides excellent heat dissipation and a higher level of RF/EMI shielding to ensure reliable performance and system stability during long hours of non-stop operation
• Plug-n-Play installation, no software installation required, backed by a 2-year limited warranty
Transport protocol:
HDbitT
Compliant with HDMI 1.3 and HDCP 1.2
Transmission distance:
Up to 394ft (120m) via single Cat6 cable at 1080p at 60Hz resolution
Video resolution:
480p / 720p / 1080i / 1080p at 60Hz
Audio input:
7.1 Channel, PCM, DTS, AC3 audio
IR signal:
Unidirectional full frequency 20KHz to 60KHz
Housing:
Aluminum wall mount design
Network cable:
UTP/STP CAT6/6a/7, solid copper
Connection topology:
Direct connection: 1x4
Cascade: 1-to-many through dedicated IGMP Gigabit switches, up to 30 receivers per TX
Transmitting unit (TX):
Connectors:
1x 19-pin HDMI, Type A, Female, Input
1x 3.5mm jack, IR blaster, Output
4x 8-pin, RJ45, HDbitT signal, Output
1x Power jack, 5V/2A, Input
1x Reset button
Receiving unit (RX):
Connectors:
1x 19-pin HDMI, Type A, Female, Output
1x 3.5mm jack, IR receiver, Input
1x 8-pin, RJ45, HDbitT signal, Input
1x Power jack, 5V/1A, Input
1x Reset button
Power adapter:
Input: 100-240V / 50-60Hz
TX: DC 5V/2A
RX: DC 5V/1A
UL listed: E335801 / Level: VI
Environmental conditions:
Operating temperature: 32 to 122 degrees F
Storage temperature: 14 to 158 degrees F
Relative humidity: 0 to 90% RH (non-condensing)
Certifications/Standards:
FCC, CE, RoHS
Item Dimension (L inchxW inchxH inch)
3 x 15 x 9
Weight
5.50 lb
Warranty Information
2 Years
Related products
New Arrivals
Full product warranty
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