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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Hear what matters with industry-leading, adaptive noise cancelling, wireless freedom and Hi-Res Audio that lets you focus on music in its purest form. Listen and talk without taking them off with the easy touch-control shells, while the SENSE engine adapts to your environment and eliminates ambient noise in all conditions. All with up 20 hours of battery life. Noise cancelling headphones have never been this advanced - or sounded this good. Isolate yourself from external noise with industry-leading noise cancelationIndustry-leading noise cancelling performance features a personal noise cancelling optimizer that adapts to your environment and eliminates noise in all conditions. Enjoy Bluetooth wireless connectivity and Hi-Fi quality audioConnect easily to your favorite devices via Bluetooth with NFC and enjoy a near Hi-Res experience when wirelessly streaming your music with built-in LDAC enhanced codec support. Listen to ambient sounds quickly and clearlyThe Quick Attention function let you instantly hear conversations and your surroundings by simply cupping your hand over the right earcup of the headphones. Hear music at its best with Hi-Res Audio (wired)The 40 mm high sensitivity driver with a frequency response up to 40kHZ delivers Hi-Res Audio playback, so you can hear every detail just like the artist intended. Listen longerThe built-in rechargeable battery provides up to 20 hours of continuous, wireless music playback. Control everything by touchIntuitive, easy to use touch controls allow for easy Play/Stop, track control, and volume adjust via the touch sensor control panel mounted on the housing of the right ear cup of the headphones. Catch important sounds with Ambient Sound ModeAmbient sound mode (Normal Mode) makes it possible to Hear essential everyday sounds, such as traffic, while still listening to music in the background. Listen to music without missing announcementsAmbient Sound Mode (Voice Mode) lets you to listen to your music without distraction, while still catching important announcements. Easily take calls wirelesslyEnjoy noise and hands-free calling thanks to the integrated microphone and Bluetooth profile connectivity. When receiving a call just tap on the right earcup of the headphones to answer your call and tap again to hang up. Hard carrying case includedIncluded hard carrying case makes it easy to safely bring your headphones with you, where you go. Features: Isolate yourself from external noise with industry-leading noise cancelation Enjoy Bluetooth wireless connectivity and Hi-Fi quality audio Listen to ambient sounds quickly and clearly with Quick Attention Hear music at its best with Hi-Res Audio Listen longer with up to 20 hours of battery life Control everything by touch with Easy Touch control Catch important sounds with Ambient Sound Mode Listen to music without missing announcements
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