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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico. OUTPUT
Output Volt Amp Capacity (VA):1500
Output kVA capacity (kVA):1.5
Output Watt Capacity (watts):900
Nominal Output Voltage(s) Supported:120V
Frequency compatibility:50/60 Hz (auto-selectable)
Output voltage regulation (line mode):-10%, +6%
Output voltage regulation (Battery mode):+/- 5%
Built-in UPS output receptacles:10 5-15R outlet(s)
Surge suppression only outlets:5 UPS outlets, 5 surge-only outlets
Output AC waveform (AC mode):Sine wave
Output AC waveform (battery mode):PWM sine wave
INPUT
Rated input current (at maximum load):12A
Nominal Input Voltage(s) Supported:120V AC
UPS input connection type:5-15P
Input circuit breaker:20A
UPS Input cord length (ft.):6
UPS Input cord length (m):1.8
Recommended Electrical Service:15A 120V
BATTERY
Half load runtime (minutes):10 minutes (450 watts)
DC system voltage (VDC):24
Battery recharge rate (included batteries):Less than 8 hours from 10% to 90%
VOLTAGE REGULATION
Voltage regulation description:Automatic voltage regulation (AVR) maintains line power operation with an input voltage range of 92 to 150
Overvoltage correction:Input voltages between 129 and 147 are reduced by 15%
Undervoltage correction:Input voltages between 92 and 108 are boosted by 18%
LEDS ALARMS and SWITCHES
Front panel LCD display:LCD screen indicates input voltage, 5-bar battery charge level, overload, AVR, on battery and replace battery status LCD screen rotates for rack/tower viewing
Alarms:
Audible alarm indicates power-failure and low-battery conditions
Alarm cancel operation:Power-fail alarm can be silenced using alarm-cancel switch
Switches:
Power switch offers whole UPS power control additional scroll and select buttons enable LCD configuration and selection options
SURGE / NOISE SUPPRESSION
UPS AC suppression joule rating:650
UPS AC suppression response time:Instantaneous
UPS Dataline suppression:1 line TEL/DSL (1 in / 1 out) 10/100Base T Ethernet Coax jacks (1 set)
EMI / RFI AC noise suppression:Yes
Installation form factors supported with included accessories:
Tower
Primary form factor:
Tower
COMMUNICATIONS
Communications interface:USB (HID enabled)
Network monitoring port description:Supports detailed monitoring of UPS and site power conditions
PowerAlert software:Free download from www.tripplite.com
Communications cable:USB and DB9 Serial cabling included
WatchDog compatibility:Supports Watchdog application, OS and hard-reboot restart options for remote applications
LINE / BATTERY TRANSFER
Transfer time:2 milliseconds (AC to battery mode), 6 milliseconds (battery to AC mode)
Low voltage transfer to battery power (setpoint):92
High voltage transfer to battery power (setpoint):150
SPECIAL FEATURES
Cold Start (startup in battery mode during a power failure):Cold-start operation supported
Green high efficiency features:Greater than 95% efficiency - GREEN UPS
CERTIFICATIONS
UPS Certifications:Tested to UL1778 (USA) Tested to CSA (Canada) Tested to NOM (Mexico) Meets FCC Part 15 Category A (EMI)
Item Dimension (L"xW"xH"):
11 x 9 x 19.29
Weight:
27.3 lb
Warranty Information:
3 years
Related products
New Arrivals
Full product warranty
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