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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.•High-Density Connectivity: MU-MIMO, Load Balance, and professional antennas improve capacity in high-density environments to connect more devices simultaneously.
•Integrated into Omada SDN: Supports Zero-Touch Provisioning (ZTP)‡, Centralized Cloud Management, and Intelligent Monitoring.
•Centralized Management: Cloud access and Omada app for ultra convenience and easy management.
•Seamless Roaming: Even video streams and voice calls are unaffected as users move between locations.
•PoE Support: Supports both standard 802.3af/at and Passive PoE (PoE adapter included) for flexible installations.
•Secure Guest Network: Along with multiple authentication options (SMS/Facebook Wi-Fi/ Voucher, etc.) and abundant wireless security technologies.
Connect More Devices in Dense Environments
With enterprise-class performance, EAP265 HD is designed to meet the challenging goal of increased capacity by up to 3 times in dense environments compared to standard AC EAP without high-density capability. MU-MIMO and professional antennas help to deliver reliable WiFi to more devices simultaneously, leveraging multi-user experience like never before.
Premium Dual-Band Speeds with Long Range Coverage
Supported 802.11ac Wave2 technology, EAP265 HD provides boosted Wi-Fi speeds up 1750 Mbps for more devices in high-dense environments. Dedicated high-power antennas with Beamforming ensure long range coverage over the 2.4 GHz and 5 GHz band. Advanced wireless technologies like Load Balance, Band Steering, and Airtime Fairness optimize the whole network performance and improve efficiency.
HARDWARE FEATURES
Interface
2 x Gigabit Ethernet (RJ-45) Port
(One port supports IEEE802.3af/at PoE and Passive PoE)
Physical Security Lock
Yes
Button
Reset
Power Supply
802.3af/at PoE
48V Passive PoE (+4,5pins -7,8pins. PoE Adapter Included)
Power Consumption
12.3 W
Antenna Type
Internal Omni
2.4 GHz: 3x 3.5 dBi
5 GHz: 3x 4 dBi
Mounting
Ceiling /Wall Mounting (Kits included)
WIRELESS FEATURES
Wireless Standards
IEEE 802.11ac/n/g/b/a
Frequency
2.4GHz and 5GHz
Signal Rate
5 GHz: Up to 1300 Mbps
2.4 GHz: Up to 450 Mbps
Wireless Functions
Multiple SSIDs (Up to 16 SSIDs, 8 for each band)
Enable/Disable Wireless Radio
Automatic Channel Assignment
Transmit Power Control (Adjust Transmit Power on dBm)
QoS(WMM)
MU-MIMO
Seamless Roaming
Band Steering
Load Balance
Airtime Fairness
Beamforming
Rate Limit
Reboot Schedule
Wireless Schedule
Wireless Statistics based on SSID/AP/Client
Wireless Security
Captive Portal Authentication
Access Control
Wireless Mac Address Filtering
Wireless Isolation Between Clients
SSID to VLAN Mapping
Rogue AP Detection
802.1X Support
64/128/152-bit WEP / WPA / WPA2-Enterprise, WPA-PSK / WPA2-PSK
Transmission Power
2.4GHz: 24 dBm max.
5GHz: 24 dBm max.
MANAGEMENT
Omada App
Yes
Centralized Management
Omada Cloud-Based Controller
Omada Hardware Controller (OC300)
Omada Hardware Controller (OC200)
Omada Software Controller
Cloud Access
Yes (Through OC300, OC200, Omada Cloud-Based Controller, or Omada Software Controller)
Email Alerts
Yes
LED ON/OFF Control
Yes
Management MAC Access Control
Yes
SNMP
v1, v2c
System Logging Local/Remote Syslog
Local/Remote Syslog
SSH
Yes
Web-based Management
HTTP/HTTPS
L3 Management
Yes
Multi-site Management
Yes
Management VLAN
Yes
OTHERS
Certification
FCC, RoHS
Package Contents
AC1750 Wireless MU-MIMO Gigabit Ceiling Mount Access Point EAP265 HD
Gigabit Passive PoE Adapter
Power Cord
Mounting Kits
Installation Guide
Environment
Operating Temperature: 0-40 oC (32-104 oF)
Storage Temperature: -40-70 oC (-40-158 oF)
Operating Humidity: 10-90% RH non-condensing
Storage Humidity: 5-90% RH non-condensing
Item Dimension (L"x W"x H")
14 x 9 x 3
Weight
3.00 LB
Warranty Information
Limited Lifetime Warranty
Related products
New Arrivals
Full product warranty
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