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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Laptop Charging with PD 3.0
Through 100W Power Delivery?3.0,?the USB?Type-C™ multiport adapter?powers itself as well as your laptop and any attached peripherals, with up to 85W laptop charging when connected to a USB-C power adapter.?PD?3.0 features Fast Role Swap to prevent USB data disruption when?you?unplug?the power adapter to?switch?power sources (USB-C?power adapter to?bus power).?
Connect to Dual HDMI Monitors?with Flexible Resolution Options
The USB-C HDMI multiport adapter extends your laptop screen to?dual HDMI displays. Using the DP Alt Mode switch, you can choose between higher display resolution or faster USB speed to meet your needs, for desktop or portable use. Choose between: dual 4K30 (or single 4K60) resolution with USB 2.0 speed, or dual 1080p (or single 4K30) resolution with USB 3.0 speed.
Connect?USB?Devices?
The?USB-C display adapter?gives you two?USB-A ports (one USB 3.0/USB 2.0 port, and one USB 2.0) to connect your mouse, keyboard or other peripherals.
Reliable Network?Connectivity?
The GbE port ensures reliable wired network access. A 1 m USB-C cable is included for greater flexibility.
Note: To ensure full adapter functionality, your laptop’s USB-C port must support USB Power Delivery and DP Alt Mode.
HARDWARE
- 4K Support:
Yes
- Bus Type:
USB-C
- Chipset ID:
VIA/VLI - VL102
VIA/VLI - VL170
VIA/VLI - VL817
MegaChips - STDP4320
MegaChips - MCDP2900
RealTek - RTL8153
- Displays Supported:
2
- Fast-Charge Port(s):
No
- Industry Standards:
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab USB 3.0 - Backward compatible with USB 2.0 and 1.1
PERFORMANCE
- Auto MDIX:
Yes
- Full Duplex Support:
Yes
- Maximum Data Transfer Rate:
5 Gbps (USB 3.0)
2 Gbps (Ethernet, Full-Duplex)
- Maximum Digital Resolutions:
Dual HDMI displays: Up to 4096 x 2160p at 24Hz or 3840 x 2160p at 30Hz
Single HDMI display: Up to 4096 x 2160p at 60Hz or 3840 x 2160p at 60Hz
Single UltraWide HDMI display - Up to 3440 x 1440p at 60 Hz
Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.
- Type and Rate:
USB 3.0 - 5 Gbit/s
- UASP Support:
Yes
CONNECTOR(S)
- Connector Type(s):
1 - USB Type-C (24 pin) USB 3.0 Male
1 - USB-C (24 pin) USB Power Delivery only Female
2 - HDMI (19 pin) Female
1 - RJ-45 Female
1 - USB Type-A (9 pin) USB 3.0 Female
1 - USB Type-A (4 pin) USB 2.0 Female
SOFTWARE
- OS Compatibility:
Windows 7, 8, 8.1, 10
SPECIAL NOTES / REQUIREMENTS
- Note:
1. For a dual-monitor configuration the host laptop must support MST.
2. Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your host USB-C port supports USB Power Delivery 2.0 or 3.0 and DP alt mode.
3. The adapter can connect to a host laptops USB-C port that doesnt support USB Power Delivery 2.0 or 3.0. However, in this configuration if a power adapter is connected to the multifunction adapter, it will not pass power through to your host laptop.
4. The multiport adapter provides limited Chrome support (no MST support, Ethernet only when using bus power).
5. The multiport adapter provides limited Android support (no MST support).
6. A 4K-capable display is required to achieve 3840 x 2160p resolution (4K is also known as 4K x 2K)
7. Video output capabilities are dependent on the video card and hardware specification of your connected laptop.
8. USB 3.0 is also known as USB 3.1 Gen 1, this connectivity standard offers speeds up to 5Gbps.
9. Your laptop may have specific requirements for charging. This USB-C multiport adapter supports USB Power Delivery 3.0, up to 100W. When using your laptops USB-C power adapter, the multiport adapter powers both the adapter (with attached peripherals) and your laptop - with up to 85W charging available for laptop charging. For more information on your laptops charging requirements, refer to the manufacturer of your laptop.
10. Through support of USB Power Delivery3.0, the multiport adapter supports Fast Role Swap which prevents USB data disruption whenyouunplugtoswitchpower sources (USB-Cpower adapter tobus power).
- System and Cable Requirements:
A host laptop with an available USB-C port (to ensure full adapter functionality, the host USB-C port must support USB Power Delivery 2.0 or PD 3.0 and DP alt mode)
Optional: USB-C power adapter (for example, your laptops USB-C based power adapter)
POWER
- Laptop Charging via Power Delivery:
85W
- Power Consumption (In Watts):
15W
- Power Delivery:
100W
- Power Source:
Bus Powered and Host USB-C Power Adapter
ENVIRONMENTAL
- Humidity:
0-95% RH (Non-condensing)
- Operating Temperature:
0oC to 50oC (32oF to 122oF)
- Storage Temperature:
-20oC to 70oC (-4oF to 158oF)
PHYSICAL CHARACTERISTICS
- Color:
Black
- Enclosure Type:
Plastic
WHATS IN THE BOX
- Included in Package:
1 - Multiport Adapter
1 - USB-C Cable
1 - Quick-Start Guide
Item Dimension (L inchxW inchxH inch)
9 x 6 x 2
Weight
1.00lb
Warranty Information
3 Year Warranty
Related products
New Arrivals
Full product warranty
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