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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.•DisplayPort Multi Stream Transport Technology (MST)* – Supports single 4K @30Hz Ultra HD video output or dual Full-HD 1080p video output (HDMI/DP, DP/VGA, HDMI/VGA) or triple HD 720p video output. *Note: Mac OS does not support MST function and will only mirror the displays
•Supports Power Delivery 3.0 specification* provides up to 100W power to charge Laptops, Notebooks, and other devices. *Note: The computer and power adapter must support PD 3.0 specification, otherwise the dock will reset when power delivery is disconnected
•Adds 1 USB-C data and 2 USB Type-A ports with USB 3.1 Gen 1 data transfer rate up to 5Gb/s to your computer
•Lightweight aluminum chassis with detachable/stowing USB cable is perfect for business trip and traveling
•Anti-slip rubber pads keeps the docking station firmly planted to the desktop
Chipset: VL817+VL103R
Compatible with USB-C DisplayPort Alternate Mode (DP Alt Mode) and Thunderbolt 3 technology
Compatible with DisplayPort 1.2 with MST graphics cards with AMD Eyefinity, NVIDIA Surround and Intel Multiple Displays technology
Supports USB 3.1 Gen1 data transfer rate up to 5Gb/s
Power Delivery 3.0 specification
Power output: 20/15/9/5Vat3A, up to 100W
Supported video cable length
HDMI: Up to 5M (max)
DisplayPort: Up to 3M (max)
VGA: Up to 10M (max)
Resolution
Single video mode
DisplayPort: Up to 3840x2160 at 30Hz
HDMI: Up to 3840x2160p at 30Hz
VGA: Up to 1920x1080p at 60Hz
Dual video mode
DP+HDMI: Up to 1080p at 60Hz (each display)
DP+VGA: Up to 1080p at 60Hz (each display)
HDMI+VGA: Up to 1080p at 60Hz (each display)
Triple video mode
DP+HDMI+VGA: Up to 720p at 60Hz (each display)
Product
Color: Iron Gray with Black
Housing material: Aluminum + Plastic
Connectors
1x 24-pin, USB-C, Female, PC connection
1x 24-pin, USB-C, Female, Data only
1x 24-pin, USB-C, Female, PD 3.0 only
Note: Connects to the laptops USB-C charger
1x 19-pin, HDMI Type-A video, Female, Output
1x 20-pin, DisplayPort video, Female, Output
1x 15-pin, D-sub, VGA video, Output
2x 9-pin, USB 3.1 Gen 1 Type-A, Female, Data only
Cable
USB-C to USB-C
Length: 120mm
Environmental conditions
Operating temperature: 32 to 104 degrees F
Storage temperature: 14 to 158 degrees F
Relative humidity: less than 5% to 90% RH (non-condensing)
Certifications/Standards
FCC, CE, RoHS
Requirements
Desktop or laptop computer with an available USB-C port with DisplayPort Alternate Mode (DP Alt Mode) and Power Delivery or Thunderbolt 3 technology
Windows 10 / 8 / 7
Mac OS 10.13 or later
Mac OS does not support MST function and will only mirror the displays
Package Contents
USB-C MST Video Travel Docking with PD
USB-C to USB-C cable
User Reference Guide
Item Dimension ( L inchxW inchxH inch)
5 x 1 x 3
Weight
1.0 lb
Warranty Information
2 years
Related products
New Arrivals
Full product warranty
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