-(275x62)_1.jpg)
.jpg)
Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Compliant with HDMI 2.0a, HDCP 2.2/1.4 with 18Gbps bandwidth
Supports up to 4K at 60Hz (YUV 4:4:4 8-bit), HDR 4K at 60Hz (YUV 4:2:0 10-bit), 3D, xvYCC, x.v.Color and Deep Color
Supports Dolby Digital, DTS-HD and Dolby TrueHD audio
Auto video scaling feature detects and configures the video resolution automatically according to the capabilities of each connected monitor. Allows simultaneous 4K and 1080P output. Supports simultaneous mixed 4K and 1080p display outputs. *See Notes below for limitations
EDID and firmware management feature for maximum compatibility now and into the future, offers widest range of monitor/display/TV support from either pre-programmed EDID or EDID learning from the connected displays. Firmware upgradeable (via Mini USB port) for expanded compatibility
Low heat generation with sturdy metal housing provides excellent heat dissipation, durability, and minimizes EMI/RFI noise interference. Low heat generation and ESD protection to guarantee stability and reliable performance
Easy to cascade multiple splitters for more displays. Supports up to 10 layers
Notes:
Below are limitations associated with 4K content down scaling:
- Down scaling to 720p and 480p is not supported
- YUV 4:2:2 down scaling is not supported
- Frame rate conversion (e.g., 60Hz to 24Hz) is not supported
- 4K at 30Hz monitors will display in 1080p at 60Hz when the source content is 4K at 60Hz
- The Distribution Amplifier can bypass 4K HDR data content but cannot process it to make 4K HDR content fit 1080p proportionally
Chipset
ITE-IT6664
HDMI 2.0a compliant
HDCP 2.2 compliant
Supports 4Kx2K at 60Hz (YUV 4:4:4 8bit)
Supports HDR 4Kx2K at 60Hz (YUV 4:2:0 10bit)
Supports xvYCC, x.v.Color and Deep Color
Video Bandwidth
18Gbps (single-link 600MHz)
Frequency Range
25MHz - 600MHz
Supports resolution down scaling from 4K to 1080p. See Notes below for limitations
Maximum Resolution
3840x2160 at 60Hz (YUV 4:4:4)
HDR 3840x2160 at 60Hz (YUV 4:2:0)
Display Mode
Mirror
Supports embedded EDID and EDID learning via DIP switch
Audio Support
DTS-HD Master Audio, Dolby TrueHD Dolby Digital, DTS, DVD-Audio, LPCM, SACD, MPCM
ESD Protection
+/- 15kV Air / +/-8kV Contact
Supports cascading of multiple splitters for adding more displays, supports up to 10 layers
Built-in firmware update mechanism (via Mini USB port) for expanding compatibility
Sturdy metal housing provides durability and reduces EMI/RFI noise interference
Product
Color: Black
Housing Material
Aluminum
Transmission Distance (HDMI cable)
4K at 60Hz: Up to 10m (5m/In 5m/Out)
1080p at 60Hz and 4K at 30Hz: Up to 15m (5m/In 10m/Out)
Related products
New Arrivals
Full product warranty
For Return's.png)
