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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Six cores up to 4.7 GHz with up to 128 GB DDR4 ECC memory
Intel® Xeon® W processors are designed for a wide range of creative professionals. Powered by an Intel® Xeon® W-1250 6 cores/12 threads 3.3 GHz processor (Burst up to 4.7 GHz), the TVS-h1688X has enormous processing power to drive virtual machine performance. The integrated Intel® AES-NI encryption engine boosts encryption performance while also maintaining the security of NAS data. With dual-channel modules and 4 Long-DIMM slots, the TVS-h1688X’s DDR4 ECC memory can be upgraded up to 128 GB for memory-intensive and complex multitasking workloads.
Streamline video editing and 4K workflows with Thunderbolt™ 3 connectivity
You can install two QXP-T32P Thunderbolt™ 3 expansion cards (sold separately) to the PCIe Gen 3 x4 slots of the TVS-h1688X and transform it into a Thunderbolt™ 3 NAS with quad-port Thunderbolt™ 3 connectivity. Up to four Thunderbolt™-equipped workstations can be connected to the TVS-h1688X to achieve greater teamwork efficiency in 4K workflows, file storage, backup, and sharing. An SLC/MLC SSD RAID 5 configuration is recommended for the highest possible performance and the best storage allocation for your NAS.
Thunderbolt™ 3 + 10Gb Ethernet: perfect for studios and post-production houses
The TVS-h1688X can simultaneously run general Ethernet services with the built-in 10GBASE-T LAN card in addition to the Thunderbolt™ 3 network, completely independently and with no bandwidth interference. The media resources in the TVS-h1688X can be easily accessed by Thunderbolt™ and Ethernet workstations for different concurrent tasks with increased productivity.
CPU
Intel Xeon W-1250 6-core 3.3 GHz processor (boost up to 4.7 GHz)
CPU Architecture
64-bit x86
Graphic Processors
Intel UHD Graphics P630
Floating Point Unit
Yes
Encryption Engine
Yes (AES-NI)
Hardware-accelerated Transcoding
Yes
System Memory
32GB ECC UDIMM DDR4 (2 x 16 GB)
Maximum Memory
128 GB (4 x 32 GB)
Memory Slot
4 x Long-DIMM DDR4
For dual-DIMM configurations, you must use a pair of identical DDR4 modules.
Flash Memory
5GB (Dual boot OS protection)
Drive Bay
12 x 3.5-inch SATA 6Gb/s, 3Gb/s + 4 x 2.5-inch SATA 6Gb/s, 3Gb/s
The system is shipped without HDD.
Drive Compatibility
3.5-inch bays:
3.5-inch SATA hard disk drives
2.5-inch SATA hard disk drives
2.5-inch SATA solid state drives
2.5-inch bays:
2.5-inch SATA solid state drives
Hot-swappable
Yes
M.2 SSD Slot
2 x M.2 22110/2280 NVMe PCIe Gen3 x4 slots
SSD Cache Acceleration Support
Yes
2.5 Gigabit Ethernet Port (2.5G/1G/100M)
4 (also support 10M)
5 Gigabit Ethernet Port (5G/2.5G/1G/100M)
Optional via an adapter
10 Gigabit Ethernet Port
2 x 10GBASE-T (10G/1G)
25 Gigabit Ethernet Port
Optional via an adapter
Wake on LAN (WOL)
Yes
Only the 2.5GbE port
Jumbo Frame
Yes
Thunderbolt Port
Optional via the QXP-T32P 2-port Thunderbolt 3 PCIe adapter
PCIe Slot
3
Slot 1: PCIe Gen3 x8
Slot 2: PCIe Gen3 x4
Slot 3: PCIe Gen3 x4
Slot 1 is preinstalled with a 2-port 10GbE network adapter.
USB 3.2 Gen 2 (10Gbps) Port
2 x Type-C
4 x Type-A
HDMI Output
1, HDMI 1.4b (up to 4096 x 2160 at 30Hz)
Audio Input
- (No longer available on units manufactured on or after 2021/1/1)
Audio Output
- (The line out jack and speaker are no longer available on units manufactured on or after 2021/1/1)
Form Factor
Tower
LED Indicators
System status, LAN, USB, Disk 1-16, M.2 SSD 1-2
LCD Display/ Button
Yes
Buttons
Power, Reset, USB Auto Copy
Operating temperature
0 - 40oC (32oF - 104oF)
Storage Temperature
-20 - 70oC (-4oF - 158oF)
Relative Humidity
5-95% RH non-condensing, wet bulb: 27oC (80.6oF)
Power Supply Unit
550W PSU, 100-240V
Power Consumption: HDD Sleep Mode
91.26 W
Power Consumption: Operating Mode, Typical
108.67 W
Tested with drives fully populated.
Fan
System fan: 3 x 80mm, 12VDC
CPU fan: 2 x 97mm, 12VDC
Sound Level
25.8 db(A)
System Warning
Buzzer
Related products
New Arrivals
Full product warranty
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