Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Server-grade Intel® Xeon® E processor and ECC memory for high performance and reliability
The Intel® Xeon® E based TS-1283XU-RP enterprise NAS with up to 64 GB DDR4 ECC (Error Correcting Code) memory delivers server-grade performance with dependable reliability. It features Mellanox® ConnectX®-4 Lx 10GbE controllers that not only fulfill bandwidth-demanding applications but also support iSER to offload CPU workloads with boosted virtualization performance, while PCIe expansion allows for installing graphics cards to empower video surveillance, virtualization and AI applications. The performance-driven TS-1283XU-RP provides you with advanced business-ready features, including software-defined SSD extra over-provisioning, software-defined networking & virtual switch, and much more.
DDR4 ECC memory detects and then corrects single-bit memory errors, demonstrating high reliability for crucial applications.
Two 10GbE SFP+ SmartNIC ports with iSER support accelerate large file sharing, intensive data transfer, and VMware virtualization applications.
PCIe expandability allows for graphics cards or 40GbE/ 25GbE/ 10GbE adapters to increase application performance.
Supports VMware®, Citrix®, Microsoft® Hyper-V® and Windows Server® 2016 virtualization with reliability and cost-efficiency.
Software-defined SSD extra over-provisioning combats write amplification and optimizes SSD random write speeds for IOPS-demanding applications.
Comprehensive security management, providing a security portal for your NAS and helping you to stay informed of NAS status at all times.
CPU
Intel Xeon E-2124 quad-core 3.3 GHz processor (burst up to 4.3 GHz)
CPU Architecture
64-bit x86
Floating Point Unit
Yes
Encryption Engine
Yes (AES-NI)
System Memory
8 GB UDIMM DDR4 ECC (2 x 4GB)
Maximum Memory
64 GB (4 x 16 GB)
Memory Slot
4 x DDR4 long DIMM
Flash Memory
4GB (Dual boot OS protection)
Drive Bay
12 x 3.5-inch
Drive Compatibility
3.5-inch bays:
3.5-inch SATA hard disk drives
2.5-inch SATA hard disk drives
2.5-inch SATA solid state drives
Hot-swappable
Yes
SSD Cache Acceleration Support
Yes
Gigabit Ethernet Port (RJ45)
4
10 Gigabit Ethernet Port
2 x 10GbE SFP+ SmartNIC port
Jumbo Frame
Yes
PCIe Slot
4
Slot 1: PCIe Gen2 x4 (PCH)
Slot 2: PCIe Gen3 x8 (CPU)
Slot 3: PCIe Gen3 x4 (CPU)
Slot 4: PCIe Gen3 x4 (CPU)
Slot 4 is preinstalled with a 10GbE network adapter
USB 3.1 Gen 2 (10Gbps) Port
2 x Type-C USB 3.1 Gen2 5V/3A 10Gbps
4 x Type-A USB 3.1 Gen2 5V/1A 10Gbps
Form Factor
2U Rackmount
LED Indicators
HDD 1-12, Status, LAN, storage expansion port status
Buttons
Power, Reset
Operating temperature
0 - 40 oC (32oF - 104oF)
Relative Humidity
5-95% RH non-condensing, wet bulb: 27oC (80.6oF)
Power Supply Unit
300W(x2), 100-240V
Power Consumption: Operating Mode, Typical
105.12 W
With drives fully populated
Fan
System: 2 x 6.0cm fan (12V DC)
Sound Level
40.6 db(A)
System Warning
Buzzer
Kensington Security Slot
Yes
Item Dimension (L"xW"xH")
29 x 23 x 11
Weight
53 lbs
Warranty Information
5 Years