Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.•Dual concurrent 802.11ax architecture & backward-compatible with 11ac/a/b/g/n client devices
•WPA3 & WPA2-EAS authentication support
•Supports up to 2,400 Mbps in 5-GHz frequency band & 1,148 Mbps in 2.4-GHz frequency band
•4x4 design with 8 three (3) dBi integrated antennas
•2.5 Gigabit Ethernet port that supports PoE+ (802.11at) for flexible power options
•Local and remote management over EWS management switches & ezMaster without fees
Technical Specifications
Standards
IEEE 802.11ax on 2.4 GHz
IEEE 802.11ax on 5 GHz
Backward compatible with 802.11b/g/n/ac
Processor
Qualcomm Quad-Core ARM Cortex A53s at 2.0GHz CPU
Antenna
4 x 2.4 GHz: 3 dBi
4 x 5 GHz: 3 dBi
Integrated Omni-Directional Antenna
Physical Interface
1 x 10/100/1000/2500 BASE-T, RJ-45 Gigabit Ethernet Port
1x DC Jack
1 x Reset Button
LED Indicators
1 x Power
1 x LAN
1 x 2.4 GHz
1 x 5 GHz
1 x BLE
1 x SCAN
Power Source
Power-over-Ethernet: 802.3at Input
12VDC /2A Power Adapter
Maximum Power Consumption
19.5W
Wireless and Radio Specifications
Operating Frequency
Dual-Radio Concurrent 2.4 GHz and 5 GHz
Operation Modes
AP, Mesh
Frequency Radio
2.4 GHz: 2400 MHz - 2835 MHz
5 GHz: 5150 MHz - 5250 MHz, 5250 MHz - 5350 MHz, 5470 MHz - 5725 MHz, 5725 MHz - 5850 MHz
Transmit Power
Up to 23 dBm on 2.4 GHz
Up to 23 dBm on 5 GHz
Tx Beamforming (TxBF)
Radio Chains/Spatial Stream
4x4
SU-MIMO
Four(4) spatial stream SU-MIMO for 2.4GHz and four(4) spatial stream SU-MIMO for 5GHz up to 3,548 Mbps wireless data rate to a single wireless client device under the both 2.4gHz and 5GHz radio.
MU-MIMO
Four(4) spatial streams Multiple (MU)-MIMO for up to 2400 Mbps wireless data rate to transmit to two(2) two streams MU-MIMO 11AX capable wireless client devices under 5GHz simultaneously.
Four(4) Multiple (MU)-MIMO for up to 1148 Mbps wireless data rate to transmit to two (2) two streams MU-MIMO 11AX
capable wireless client devices under 2.4GHz simultaneously.
Supported Data Rates (Mbps):
802.11ax:
2.4 GHz: 9 to 1148 (MCS0 to MCS11, NSS is 1 to 4)
5 GHz: 18 to 2400 (MCS0 to MSC11, NSS is 1 to 4)
802.11b: 1, 2, 5.5, 11
802.11a/g: 6, 9, 12, 18, 36, 48, 54
802.11n: 6.5 to 600 Mbps (MCS0 to MCS15)
802.11ac: 6.5 to 1733 Mbps (MCS0 to MCS9, NSS is 1 to 4)
Supported Radio Technologies
802.11ax: Orthogonal Frequency Division Multiple Access(OFDMA)
802.11b: Direct-sequence spread-spectrum (DSSS)
802.11ac/a/g/n: Orthogonal Frequency Division Multiple (OFDM)
Channelization
802.11ax supports very high throughput (VHT) -VHT 20/40/80 MHz
802.11ac supports very high throughput (VHT) -VHT 20/40/80 MHz
802.11n supports high throughput (HT) -HT 20/40 MHz
802.11n supports very high throughput under the 2.4GHz radio -VHT40 MHz (256-QAM)
802.11n/ac/ax packet aggregation: A-MPDU, A-SPDU
Supported Modulation
802.11ax: BPSK, QPSK, 16-QAM, 64-QAM, 256-QAM, 1024-QAM
802.11ac: BPSK, QPSK, 16-QAM, 64-QAM, 256-QAM
802.11a/g/n: BPSK, QPSK, 16-QAM, 64-QAM
802.11b: BPSK, QPSK, CCK
Management
Multiple BSSID
8 SSIDs for both 2.4GHz and 5GHz radios.
VLAN Tagging
Supports 802.1q SSID-to-VLAN Tagging
Cross-Band VLAN Pass-Through
Management VLAN
Spanning Tree
Supports 802.1d Spanning Tree Protocol
QoS (Quality of Service)
Complaint With IEEE 802.11e Standard
WMM
SNMP
v1, v2c, v3
MIB
I/II, Private MIB
Management Features
Deployment Options
Stand-Alone (Individually Managed)
Managed Mode (with Neutron Series Switch/ezMaster)
Stand-Alone Management Features
Auto Channel Selection
Auto Transmit Power
Wireless STA (Client) Connected List
Guest Network
Fast Roaming (802.11k and 802.11r)
Pre-Authentication (802.11i, 802.11x)
PMK Caching (802.11i)
Band Steering per SSID
Traffic Shaping per SSID/per user
VLAN Per SSID
VLANs for Access Point Multiple SSIDs
Backup/Restore Settings
Auto Reboot
E-Mail Alert
Site Survey
Save Configuration as Users Default
Wireless Management Features (With ezMaster and Neutron Switch)
AP Auto Discovery and Provisioning
AP Auto IP Assignment
AP Group Management
Auto AP Rebooting
AP Device Name Editing
AP Radio Settings
Band Steering Per SSID
Traffic Shaping Per SSID/User
Fast Roaming (802.11k and 802.11r)
Pre-Authentication (802.11i, 802.11x)
PMK Caching (802.11i)
AP Client Limiting
Client Fingerprinting
AP VLAN Management
VLAN Per SSID
Captive Portal Per SSID (Guest Networking)
Multi-Tenant Account
AP Traffic Log
Access Point Status Monitoring
Wireless Client Monitoring
Email Alert
Wireless Traffic and Usage Statistics
Real-Time Throughput Monitoring
Visual Topology View
Floor Plan View
Map View
Wireless Coverage Display
Secure Control Messaging (SSL Certificate)
Local MAC Address Database
Remote MAC Address Database (RADIUS)
Unified Configuration Import/Export
Bulk Firmware Upgrade Capability
One-Click Update
Intelligent Diagnostics
Kick/Ban Clients
Wi-Fi Scheduler
Schedule reboot
Control Features
Managed Mode (w/Neutron Switch/ezMaster)
Distance Control (ACK Timeout)
Multicast Supported
Wi-Fi Scheduler
Client Traffic Status
RADIUS Accounting (802.1x)
Power Save Mode (U-APSD Support)
CLI Support
HTTPS
Wireless Security
WPA3
WPA2 Enterprise (AES)
Hide SSID in Beacons
MAC Address Filtering, Up to 32 MACs per SSID
Wireless STA (Client) Connected List
SSH Tunnel
Client Isolation
Environmental and Physical
Temperature Range
Operating: 32oF-104oF (0 oC-40 oC)
Storage: -22 oF-176 oF (-30 oC-80 oC)
Humidity (non-condensing)
Operating: 90% or less
Storage: 90% or less
Package Contents
1 - EWS377AP Dual-Band AX3600 Indoor Access Point
1 Ceiling Mount Base (9/16 Trail)
1 Ceiling Mount Base (15/16 Trail)
1 - Ceiling and Wall Mount Screw Kits
1 - Quick Installation Guide
Certifications
FCC
CE
Item Dimension (L"xW"xH")
10 x 10 x 4
Weight
3 lbs
Warranty Information
1 year