Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to email@example.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Thank you for shopping with MercadoMagico!Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.
The DuraFon-SIP’s durable, rugged Handset is designed for use in harsh environments and tested to withstand 6-foot drops, over 50 times onto concrete floors without breaks.
Superior Long-Range Performance
DuraFon-SIP implements a high-powered 900MHz proprietary air protocol, with high RF transmission and sensitivity to provide superior range and coverage for the industrial market; covering up to 250,000 sq. ft. indoor, 3,000 acres outdoors and penetrating up to 12 floors.
Highly Secure Wireless Communications
Adopting 900MHz (902~928MHz) FHSS (Frequency Hopping Spread Spectrum) technology, the DuraFon-SIP ensures secure communications during conversations.
Single Cell Technology Minimizes Equipment Needs, Saves Money
Designed to simplify deployment, the DuraFon-SIP features single cell technology that leverages a single 900 MHz Base Station for long-range coverage, eliminating the need for added Base Stations or repeaters, helping companies lower their capital expenses through faster deployment.
Base Station Technical Specifications
REG x 1
RESET x 1
Line x 1
LAN x 1
Audio-In x 1
Type-B USB x 1
DC x 1
Peak: 708 mW
Average: 354 mW
Channel Spacing :200 kHz
Number of Channels :128
Multiple Access :Frequency Hopping TDMA
Frequency Hopping Rate :100 per second
TDMA Frame Length :10 ms
Number of Talk Paths :4
Receiver Sensitivity :< -108 dBm ( at BER 10-2)
Antenna Connector :Reverse TNC
Antenna Gain :
2 dBi (included)
6 dBi Outdoor (Optional)
2.7 dBi Indoor (Optional)
Telephone Interface :RJ11 x 1
VoIP Interface :RJ45 x 1
Default IP Address :18.104.22.168
Default User Name and Pswd :admin/admin
SIP Protocol :RFC 3261
:64Kbps G.711a, G.711u
8 kbps G.729A
Channel Coding :8 kbps Convolutional + CRC
Transmission Data Rate :170.667 kbps
User Data Rate :128 kbps Duplex
Duplex :Time Division Duplex (TDD)
Voice Quality :TIA/EIA-470B
Number of System ID :65,536
Ring Signal :20-50 Hz, 15-90 Vrms
Flash Time :100-900 ms Programmable
Power Source :100-240V/12V AC/DC Adapter
Portable Handset Technical Specifications
Left and Right Soft-Key
End and Power
0-9, x, No.
RF Power :
Peak: 708 mW
Average: 88.5 mW
Channel Spacing:200 kHz
Number of Channels:128
Multiple Access:Frequency Hopping TDMA
Frequency Hopping Rate:100 per second
TDMA Frame Length:10 ms
Number of Talk Paths:2
Receiver Sensitivity:< -108 dBm ( at BER 10-2)
2 dBi (Long)
0.5 dBi (Short)
TX Power Control Range:100-708 mW
Speech Coding:8 kbps G.729A
Channel Coding:8 kbps Convolutional + CRC
Transmission Data Rate:170.667 kbps
User Data Rate:128 kbps Duplex
Duplex:Time Division Duplex (TDD)
Number of System ID:65,536
Power Source:3.7V, 1700 mAh Li-ion Battery
Charge Time / Current:4 Hours (from empty) at 500 mA
Battery Talk and Standby Time:6 Hours / 50 Hours
Item Dimension (L"xW"xH"):
21.5 x 4.5 x 9.25