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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.OM 5 for OMG Results
DJI Stabilization Technology
DJI OM 5 gives users the ability to film with flawless stabilization, resulting in smooth footage that wows.
The key to OM 5’s stabilization is three powerful motors that make sure your phone stays where it needs to be, even during dynamic movements and when using larger smartphones.
Loaded with some of the smartest algorithms we’ve ever made, OM 5 adapts to your movements while filming, whether you’re riding a bike or using gesture control. That means ultra-smooth results. Anytime. Anywhere.
Uncompromising Design
New Design, Better Results
Foldable and lightweight, OM 5 was designed to fit in the palm of your hand. That means you can easily take it along for any adventure. And for the first time, we’ve included a built-in extension rod, letting you include more friends in a selfie or capture footage from unique new angles.
General
Gimbal Dimensions
Unfolded: 264.5x111.1x92.3 mm
Folded: 174.7x74.6x37 mm
Weight
Gimbal: 292 g
Magnetic Phone Clamp: 34 g
Max Length of Built-in Extension Rod
215 mm
Compatible Phone Weight
230 +/- 60 g
Compatible Phone Thickness
6.9-10 mm
Compatible Phone Width
67-84 mm
Battery
Type
Pouch Cell
Capacity
1000 mAh
Energy
7.74Wh
Voltage
6-8.8 V
Charging Temperature
5o to 40oC (41o to 104oF)
Operating Temperature
0o to 40oC (32o to 104oF)
Operating Time
6.4 hrs (under ideal conditions with the gimbal fully balanced)
Charging Time
1.5 hrs (measured with a 10W charger)
Gimbal Charging Port
USB-C
External Device Charging Port
No.
Universal Mount
1/4" Threaded Hole
Gimbal
Power Consumption
1.2 W (under ideal conditions with the gimbal fully balanced)
Mechanical Range
Pan: -161.12o to 172.08o
Roll: -127.05o to 208.95o
Tilt: -101.46o to 229.54o
Max Control Speed
120o /s
Wireless Mode
Model
Bluetooth Low Energy 5.0
Others
App
DJI Mimo
Grip Tripod
Gimbal Dimensions
Length: 138 mm
Diameter: 32 mm
Weight
72 g
Item Dimension (L"xW"xH")
9 x 6 x 4
Weight
2 lbs
Warranty Information
1 year
Related products
New Arrivals
Full product warranty
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