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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.The Silencio’s minimalistic design cloaks its complexity. Design elements fine-tuned in form and function result in minimized noise and efficiently maintained system temperatures.
SILENCIO TECHNOLOGY
Behind the outer panels are pieces of meticulously placed sound dampening material. The development of the Silencio was driven by Sorama’s Cam64—this allowed for the entire sound spectrum to be visually analyzed by source, resonance pattern, and frequency.
With the identification of peaks within certain frequency ranges, fine-tuning the Silencio for the dispersion of resonance was made possible, reducing the prominence of noise generated by system components. Every detail in design optimized the Silencio for thermal efficiency and silence, from the type of material used to its placement.
SOUND DAMPENING MATERIAL
The Silencio utilizes a combination of sound dampening materials, from thick soft foam to heavy mass-loaded vinyl, to precisely counter prominent frequencies.
SEAMLESS TEMPERED GLASS OR SOUND-DAMPENED STEEL
Available with seamless tempered glass or a sound-dampened steel side panel, systems can be built for show or for stealth with the Silencio.
REVERSIBLE STEEL DOOR
The steel front door features a reversible mounting system, capable of opening in either direction. To prevent vibrations, a softer, thicker material spans the steel structure in conjunction with a hinge system of magnets and rubber stompers.
SILENCIO FANS
Two Silencio FP 120mm PWM fans are pre-installed with rubber padding to reduce noise, featuring specially designed blades that allow both quiet operation and high air pressure.
SERIES
Silencio Series
SIZE
Mini Tower
AVAILABLE COLOR(S)
Black
MATERIALS
Steel, Plastic, Tempered Glass, Sound Dampening Material
MOTHERBOARD SUPPORT
Mini ITX, Micro ATX
EXPANSION SLOTS
4
5.25" DRIVE BAYS
1
3.5" DRIVE BAYS
4
2.5" DRIVE BAYS
4
I/O PANEL
2x USB 3.2 Gen 1 (formerly USB 3.0), 1x 3.5mm Headset Jack (Audio+Mic), 1x SD card reader
PRE-INSTALLED FANS - FRONT
1x 120mm (PWM 800-1400 RPM)
PRE-INSTALLED FANS - REAR
1x 120mm (PWM 800-1400 RPM)
FAN SUPPORT - FRONT
2x 120/140mm
FAN SUPPORT - REAR
1x 120mm
120mm, 140mm, 240mm, 280mm (remove and reinstall ODD bracket to mount 280mm radiator, may interfere with HDD mounted below ODD bracket)
RADIATOR SUPPORT - TOP
120mm, 240mm (requires removal of ODD cage)
RADIATOR SUPPORT - REAR
120mm
CLEARANCE - CPU COOLER
Steel: 167mm, TG: 166mm
CLEARANCE - GFX
319mm
CLEARANCE - PSU
325mm (w/o front radiator and HDD cage), 140mm (HDD cage in backmost position)
Related products
New Arrivals
Full product warranty
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