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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Time for creators to level up! One for the talent, one for the gameplay, both in just one slot. Supporting both console or PC gaming and your digital camera. Perfect for live streaming platforms.
Don’t Sacrifice the Experience
With its zero lag pass-through creators can still enjoy their gameplay, as life-like as 4K HDR or as responsive as Full HD 240 FPS. All while capturing 1080p60 for any streaming platform. The perfect balance between pleasure and performance.
Onboard Video Processing
The DUO will process the video input signal before it goes into your PC, from HDR to SDR tone mapping, Downscale 4K to 1080p and Frame rate conversion to 60 FPS, all that is done in the card without affect the pass-through signal.
Elevate your production value
Multiple camera angles will help experienced creators to take their production value to the next level and create more compelling content. Making viewers feel more immerse within the creator’s environment.
Keep Shining
We did not forget those magical 16+ million colors, with presets to choose from your streaming rig will keep on shining.
Stick with what you know
The DUO is compatible with most professional streaming software. No matter which streaming software you are using, stay with it, no problem.
Interface:
PCI-Express x4 Gen 2
Input 1:
HDMI 2.0 x 1
Input 2:
HDMI 1.4 x 1
Output 1 (Pass-Through):
HDMI 2.0 x 1
Output 1 Max. Pass-Through Resolution:
2160p60 HDR /1440p144/ 1080p240
Max. Recording Resolution:
Input 1: 1080p60 HDRNote1
Input 2: 1080p60
Supported Resolution:
Input 1: 2160p, 1440p, 1080p, 1080i, 720p, 576p, 480p
Input 2: 1080p, 1080i, 720p, 576p, 480p
Record Format:
MPEG 4Nore1
Notes:
1. H.264 and H.265 encoder is provided by GPU Audio codec is provided by OS
-LGD Supports 7.1 / 5.1 Ch. LPCM surround sound pass-through
-LGD does not support viewing / recording / streaming of HDCP protected signals
2. Some PCIe x4 Gen 2 and M.2 slots may share bandwidth with graphics card, please consult your motherboards user manual.
System Requirements (For dedicated streaming PC)
Operating system:
Windows 10 x64
CPU:
Intel i5-6XXX / AMD Ryzen 5 1600 or above
GPU:
NVIDIA GTX 1050 / AMD R7 560Note or above
RAM:
8 GB RAM
Note: For 1080p60 HDR Radeon RX5500 XT or above
Whats in the box
Live Gamer DUO (GC570D)
HDMI 2.0 cable
Quick guide
Item Dimension (L inchxW inchxH inch)
9 x 6 x 3
Weight
2.00 lb
Warranty Information
NA
Related products
New Arrivals
Full product warranty
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