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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Battle friends and foes with the Sony PlayStation 4 Pro console. Its 1TB capacity lets you store plenty of games without an external hard drive, and the dual-shock controller improves your hands-on gaming experience. See enemies in clear, vibrant detail with the included HDMI cable of the Sony PlayStation 4 Pro console.
Product Features
PlayStation 4 Pro Console
Delivers powerful graphics and speed, deeply integrated social capabilities, connected gaming, intelligent personalization, and more for a comprehensive experience.
1TB internal hard drive
Substantial hard drive lets you store several blockbuster games and plenty of apps. Indie titles, recorded game footage and more.
Blu-ray delivers exceptional video quality for your games and movies
Watch Blu-ray and DVD video content. Blu-ray game discs have several times the capacity of DVD-based discs, allowing massive games to fit on a single disc.
Compatible with every PlayStation 4 game
Play online with other PlayStation 4 players with PlayStation Plus.
Extraordinary entertainment
With up to 4K streaming and 4K auto-upscaling for video content.
Integrated IEEE 802.11 a/b/g/n/ac Wi-Fi
Provides a fast connection to PlayStation Network, so you can engage in multiplayer gameplay and stream live TV, high-definition movies and more.
Purchase games, movies and more with the PlayStation Store
Sony's online store features a growing library of indie games and free-to-play titles.
DUALSHOCK 4 wireless controller
Features improved dual analog sticks and trigger buttons, a sensitive SIXAXIS motion sensor and a touchpad located on the top for more control and new ways to play and interact with games.
*Compatible 4K display required as well as dynamic 4K capable software. Game resolution depends on software.
*4K Entertainment requires subscription to 4K-compatible content streaming service, a robust internet connection, and a compatible 4K display. PS4 Pro does not support 4K Blu-ray Discs. PS4 Pro provides auto-upscaling for standard Blu-ray Discs.
**Look for the 'PS4 Pro Enhanced' icon on software packaging. PS4 Pro plays all PS4 format games. 'PS4 Pro Enhanced' features vary by game.
** Select titles may have enhanced visuals, frame rate, HDR 10 support, or increases in resolution. Select features depend on the type of display connected to PS4 Pro. Vertical stand sold separately.
***PS Plus membership sold separately.
****Compatible 4K display required as well as subscription to 4K-compatible content streaming service. PS4 Pro does not support 4K Blu-ray Discs. PS4 Pro provides auto-upscaling for standard Blu-ray Discs.
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