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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Product Specifications
Apps/ Software
- Pre-loaded : Facebook™ application* Google+* Hangouts™* Twitter™ application* Xperia® Socialife*
Audio
- HD Voice capable : Yes
- xLOUD Experience : Yes
- Audio Enhancements : 3D Surround Sound (VPT) Album art Bluetooth® stereo (aptX®, A2DP) ClearAudio+ Clear Bass™ Clear Phase™ Clear stereo Dynamic normalizer Low power audio playback*** Music tones (MP3/AAC) PlayNow™ service* SensMe™ TrackID™ music recognition* “WALKMAN” application
- Recording Supported formats : 3GPP, MP4, AMR
- Playback Supported Formats : MP3, 3GPP, MP4, SMF, WAV, OTA, OGG
Camera
- Enhanced Functionality : Auto focus Burst mode HDR for photos and movies Face detection Flash/Pulsed LED Flash/Photo light Geotagging HD video recording (1080p) Image stabilizer Object tracking Picture Effect Quick Launch Red-eye reduction Scene recognition Self-timer Send to web Smile Shutter™ Superior Auto Sweep Panorama Touch capture Touch focus White balance
- Digital Optical Zoom : 8x
- Front-facing Camera : 2MP/1080p
- Primary Camera : 20.7 megapixel camera with Exmor RS for mobile image sensor
- Image Capture Supported Format : JPEG
- Image Playback Supported Format : BMP, GIF, JPEG, PNG, WBMP
Carrier/ Unlocked
- Unlocked : Yes
- Color : Pink
Connectivity & Communication
- General : 3.5 mm audio jack (CTIA) ANT+™ sport, fitness, health support DLNA Certified® GLONASS MHL + 5-pin support Media Go™ Media Transfer Protocol support Micro USB support Native USB tethering NFC PC Companion Miracast™ Screen mirroring Smart Connect Synchronization via Facebook™ Synchronization via Google™* Synchronization via SyncML™ Synchronization via Exchange ActiveSync® USB charging USB High speed 2.0 support USB Host Xperia Link™ Wi-Fi® Wi-Fi® Hotspot functionality
- Noise Suppression : Yes
- Wireless LAN : Yes
- Bluetooth Technology : Yes
- Location : aGPS*
- NFC Capable : Yes
Data Transfer Rates
- Data Transfer Rates : GSM GPRS Up to 107 kbps GSM EDGE Up to 296 kbps HSUPA (upload) Cat 6, up to 5.8 Mbps HSDPA (download) Cat 24, up to 42 Mbps LTE (upload) Cat 4, up to 50 Mbps LTE (download) Cat 4, up to 150 Mbps
Device Size and Weight
- Product Dimensions : 5.0 x 2.56 x 0.37 inches
- Weight : 4.83 ounces
Display
- Touchscreen : Auto rotate Direct touch Gesture input Screenshot capturing
- Technology : TRILUMINOS™ Display for Mobile, X-Reality™ for mobile, IPS
- Construction : Durable Tempered glass display
- Resolution/ Color Spec : 1280 x 720 pixels 16,777,216 color TFT
- Size : 4.3 inches
Entertainment
- Internet-based : Bookmarks Google Chrome™* Google Play™* Google™ search* Google Voice™ Search* Google Maps™ for Mobile with Street view* Info-eye™* NeoReader™ barcode scanner* Pan & zoom Sony Select Web browser (WebKit™)*
- Enhanced Entertainment : 3D games Media browser Motion gaming PlayMemories PlayStation® Certified Radio (FM radio with RDS) Reader mode SensMe™ slideshow Sony Entertainment Network* TV launcher Video streaming YouTube™
- Special Extras : IP55/58 for dust resistance and Waterproof
Inputs and Outputs
- 3.5mm Audio (Headphone) Jack : Yes
- USB Port(s) : USB High speed 2.0 and MicroUSB support
Memory Capacities
- RAM (Processor) : 2GB
- Internal Phone Storage : Up to 16GB
- External : microSD card, up to 64GB (sold separately)
Network Features
- Bluetooth® Technology : Bluetooth® 4.0
Networks
- Cellular and Wireless : UMTS HSPA+ 850 (Band V), 900 (Band VIII), 1700 (Band IV), 1900 (Band II), 2100 (Band I) MHz, GSM GPRS/EDGE 850, 900, 1800, 1900 MHz, LTE (Bands 1, 2, 3, 4, 5, 7, 8, 20)
Power
- Battery Type : 2300 mAh
Power/Battery
- Talk Time : (GSM) Up to 10 hours** (UMTS) Up to 18 hours**
- Standby Time : (GSM) Up to 670 hours** (UMTS) Up to 600 hours** (LTE) Up to 550 hours**
- Music Listening Time : Up to 94 hours**
- Video Playback Time : Up to 12 hours**
Processing/ Platform
- CPU/ Processor : 2.2 GHz Quad Core Qualcomm Snapdragon 800 (MSM8974)
- Platform/ Operating System : Google™ Android™ 4.4 (KitKat)
Supported Languages
- Supported Language : Albanian, Arabic, Basque, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Tw), Chinese (HK), Chinese Simplified, Croatian, Czech, Danish, Dutch, English, English (US), Estonian, Farsi (Persian), Finnish, French, French (Canadian), Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Javanese, Kannada, Kazakh, Korean, Latvian, Lettish, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Norwegian, Polish, Portuguese, Portuguese (Brazilian), Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Spanish (Latin American), Sundanese, Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese
Video
- Video Recording : 1080p
- Playback/Record Supported Format : 3GPP, MP4
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