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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Security Pan/Tilt Camera
Indoor scenarios-Home Shop Office
1080P HD Video, Low Noise and Clearer
CP3 adopts 2MP image sensors, outputs 1080P HD videos, reduces noise and captures more details
Cover Every Corner of Your Home in Super HD
High speed pan/tilt design enables flexible rotation in all directions. CP3 covers 360o horizontally and 155o vertically (90o up, 65o down) which leaves zero blind zones at all.
Human Shape Detection for Safety Protection
Based on AI deep learning algorithms, CP3 can detect human shape and other motion. It recognizes the movement accurately and captures suspicious status automatically, and the resulting alarms will be sent to your mobile in real time.
Patrol with one click
You can set the pan/tilt partol locations via the TDSEE App, and the camera rotates cyclically according to the preset location to patrol the area.
Auto Targeting and Tracking
Based on the AI machine vision algorithms, the "Smart Tracking" can automatically track the movements and store the video.
Hardware
Pan/Tilt
Horizontal rotation:355o,All-round Vision:360o Vertical, rotation: 155o (90o up, 65o down), Support physical shutter lens
Ports
Storage: Micro SD card (Up to 128G, Class10 and above storage card)
Power: DC 9V equal 1A
Lens
4mm at F2.2
Button
Reset x 1
LED Indicator
Red LED indicator x 1, blue LED indicator x 1
Antenna
Internal antenna
Video
Resolution
1920 x 1080
Coding Standard
Smart H.264
Day and Night Shift Mode
ICR infrared filter type
Noise Reduction
3D digital noise reduction
DWDR
Support
Backlight Compensation
Support
ROI
Support
Wireless
Wireless Standard
IEEE 802.11b/g/n at 2.4GHz
Wireless Rate
150 Mbps
Security
64/128-bit WEP, WPA/WPA2, WPA-PSK/WPA2-PSK
Others
Smart Alarm
S-motion detection and Human Shape detection
Alarm
Sound and light alarm
Audio
Full-duplex two-way audio
DIY Audio
Up to 3 personalized audio
Auto Patrol
6 preset patrol location
Infrared Night Vision Distance
12 Meters (40ft) (Depending on environment)
Temperature
Operating temperature: -10oC- 50oC
Storage temperature: -40oC -70oC
Humidity
Operating humidity: 10%-95%RH (non-condensing)
Storage humidity: 3% - 95%RH (non-condensing)
Certification
CE, RoHs, FCC, RCM
Package Contents
Security Pan/Tilt Camera, Power adapter, Wall-mounted accessory kit, Quick installation guide
Item Dimension (L"xW"xH")
7 x 4 x 4
Weight
1 lb
Warranty Information
3-year
Related products
New Arrivals
Full product warranty
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