Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to email@example.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Thank you for shopping with MercadoMagico!Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.
Up to 65 ft (20 m) IR Distance
Minimum Illumination: Color: 0.05 Lux @ (F2.0, AGC ON) B/W: 0.005 Lux @ (F2.0, AGC ON) 0 Lux with IR
Up to 1920 x 1080 Resolution
H.265+/H.265 Video Compression
Main Stream: 50 Hz: 25 fps (1920 × 1080, 1280 × 960, 1280 × 720), 50 fps (1280 × 960, 1280 × 720); 60 Hz: 30 fps (1920 × 1080, 1280 × 960, 1280 × 720), 60 fps (1280 × 960, 1280 × 720)
12 VDC (max. 9 W); PoE+ (802.3at)
1/2.8 inch progressive scan CMOS
Color: 0.05 lux at (f/2.0, AGC on), B/W: 0.005 lux at (f/2.0, AGC on), 0 Lux with IR
Auto / Manual / ATW (auto-tracking white balance) / indoor / outdoor / fluorescent lamp / sodium lamp
1/1 to 1/30,000s
Day and Night
Auto / manual / ATW (auto-tracking white balance) / indoor / outdoor / daylight lamp / sodium lamp
Auto / manual
Auto / manual
2.8 to 12mm, 4x optical zoom
Field of View
Horizontal field of view: 100oto 25o (wide-tele), vertical field of view: 56.3oto 14.1o (wide-tele), diagonal field of view: 114.7oto 28.7o (wide-tele)
10 to 1500 mm (wide-tele)
Approximately 2s (optical lens, wide-tele)
f/1.8 to f/2.5
Up to 65 ft ( 20 m)
Basic Event Detection
Motion detection, video tampering detection
Smart Event Detection
Intrusion detection, line crossing detection, audio exception detection
Main stream, sub-stream, and third stream respectively supported for two fixed areas
1920 x 1080
50 Hz: 25 fps (1920 x 1080, 1280 x 960, 1280 x 720), 50 fps (1280 x 960, 1280 x 720) 60 Hz: 30 fps (1920 x 1080, 1280 x 960, 1280 x 720), 60 fps (1280 x 960, 1280 x 720)
50 Hz: 25 fps (704 x 576, 640 x 480, 352 x 288) 60 Hz: 30 fps (704 x 480, 640 x 480, 352 x 240)
50 Hz: 25 fps (1920 x 1080, 1280 x 960, 1280 x 720, 704 x 576, 640 x 480, 352 x 288)
60 Hz: 30 fps (1920 x 1080, 1280 x 960, 1280 x 720, 704 x 480, 640 x 480, 352 x 240)
HLC / BLC / 3D DNR / Defog / EIS / Regional Exposure / Regional Focus
Built-in memory card slot, microSD / SDHC / SDXC supported, up to 256 GB
NAS (NPS, SMB/ CIPS), ANR
Alarm actions, such as memory card video recording, trigger recording, notify surveillance center, upload to FTP / memory card / NAS, send email, etc.
IPv4 / IPv6, HTTP, HTTPS, Qos, FTP, SMTP, UPnP, SNMP, DNS, DDNS, NTP, RTSP, RTCP, RTP, TCP/IP, UDP, IGMP, ICMP, DHCP, PPPoE, Bonjour
Open-ended, support for ONVIF, ISAPI, and CGI, support for HIKVISION SDK and third-party management platforms
Simultaneous Live View
Up to 20 channels
Up to 32 users
3 levels: administrator, operator and user
User authentication (ID and PW), host authentication (MAC address)
IP address filtering
iVMS-4200, iVMS-4500, iVMS-5200, Hik-Connect
IE 8+, Firefox 30+, Safari 8.0+ web browser
Main Stream: H.265+ / H.265 / H.264+ / H.264
sub-stream: H.265 / H.264 / MJPEG
third stream: H.265 / H.264 / MJPEG
Baseline profile / main profile / high profile
32 Kbps to 16384 Kbps
Movement Range (Pan)
Configurable, from 0.1o/s to 60o/s
Movement Range (Tilt)
Preset speed: 60o/s
From 0o to 90o
Configurable, from 0.1o/s to 50o/s
Preset speed: 50o/s
8 patrols, up to 32 presets for each patrol
4 pattern scans, record time over 10 minutes for each scan
PTZ Position Display
Preset / pattern scan / patrol scan / auto scan / tilt scan / random scan / frame scan / panorama scan
1-ch alarm input
1-ch alarm output
1-ch audio input
1-ch audio output
1 RJ45 10 M/100 M Ethernet Interface
PoE+ (802.3at, class4)
12 VDC and PoE (802.3af, class 3), maximum 9 W (IR light 3 W maximum)
14o F to 122o F (-10o C to 50o C)
is not less than 90 percent
TVS 4,000V lightning protection, surge protection and voltage transient protection
Item Dimension (L"xW"xH")
8 x 7 x 7