Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to email@example.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Thank you for shopping with MercadoMagico!Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.
Control type: WiFi 802.11 b/g/n 2.4G
Phone system: Android 4.0/IOS9.0+
Product size: 48*48*52mm
Net weight: 53g
Max overload current: 15A
Input voltage: 110-250V 50/60HZ
Max power: 2000W
Working Temperature: 0°C-40°C
Case material: PC+ABS
Compatible with: Homekit, amazon Alexa,Google Assisitant
Certification: FCC, CP65, ROHS
Q:How to use HomeKit to add a device
A:Please open Home APP, click “Add accessory”. And then, please click “Don’t have a code or cannot scan”,Click on the refreshed device,
Q: When adding the device, if the pop-up window prompts “whether accept the app to get the location”, how to handle it?
A: This question is very important, please must click “accept” or “yes”.
Q: Why the device name should be short?
A: Because it is convenient for voice control function, for example, DoHome.
Q: How to reset the plug to the default factory mode?
A: Long press the button of the smart plug over 5s and the indicator light will blink slowly.
Q: Does this plug have Homekit Certification?
A: Not officially certified. But having said that, they work without a glitch on Homekit
Q: Does it work with 5G Router?
A: This DoHome Homekit Smart Plug does not support 5G router, it only support 2.4G router. If your router is dual frequency, please set different passwords for 2.4G signal and 5G signal or turn off 5G signal. Please remember do not open the function of dual-frequency combination.
Q: It shows the device was added successfully in the home app, but i can not control the plug(unable to get items to sync properly), why?
A: First, please make sure your plug and your iPhone in the same wifi network
Second, if the sync delay time is long, please restart your router
Q: During the network configuration, is there something you should pay attention ?
A: 1.Please make sure that the device, your phone and the router are close each other during the network configuration.
2.Please ensure that you input the correct password of the router.
3.During the configuration of network, please keep that the router works in the 2.4G frequency band, enables the broadcasting function and works in the non-"11n only mode".
4.During the configuration of network, please ensure that wireless encryption mode of the router is wpa2-psk and the type of authorization is AES Or both are set to the automatic mode.
5.During the network configuration, if the router open the wireless MAC address filter, please remove the device from the MAC filter list of the router. Please confirm whether the router has the firewall function. If this function exists, please turn off the firewall function and then try to connect the device to the router.
6.If your router is dual-frequency, please set different passwords for 2.4G signal and 5G signal or turn off 5G signal. Please remember not opening the function of dual-frequency combination.
2 x DoHome HomeKit Smart Plug