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Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.Venus GX Control - No Display
Features:
- Venus GX The Venus GX provides intuitive control and monitoring for all Victron power systems. The list of Victron products that can be connected is endless: Inverters, Multis, Quattros, MPPT solar chargers, BMV battery monitors, Lynx Ion + Shunt and more.
- VRM Online Portal All readings are forwarded to our free remote monitoring website: the VRM Online Portal. To get an impression, try the demo on https://vrm.victronenergy.com. See also the screenshots below.
- Remote Console on VRM The way to access the device for setting up, as well as monitoring, is via Remote Console. Either via VRM, via the built-in WiFi Access Point, or on the local LAN/WiFi network.
- Automatic genset start/stop A highly customizable start/stop system. Use state of charge, voltage, load and other parameters. Define a special set of rules for quiet times, and optionally a monthly test run.
- Data logging When connected to the internet, all data is sent to the VRM Portal. When there is no internet connection available, the Venus GX will store the data internally, up to 48 hours. By inserting a micro SD-card or USB stick, more data can be stored. These files can then be uploaded to the VRM Portal, or offline converted with the VictronConnect app, for analysis.
- Supported products - Multis and Quattros, including split-phase and three-phase systems. Monitoring and control (on/off and current limiter). Changing configuration is possible (only remotely via the internet, not without an internet connection). - EasySolar 1600VA - BlueSolar MPPT Solar Chargers with a VE.Direct port. - BlueSolar MPPT 150/70 and the MPPT 150/85 with VE.Can port. - SmartSolar MPPT 150/70 and the MPPT 150/100 with VE.Can port. When multiple BlueSolar MPPTs or SmartSolar MPPTs with VE.Can are used in parallel, all the information is combined as one. See also our blog-post about synchronizing multiple MPPT 150/70 solar chargers. - BMV-700 family can be connected directly to the VE.Direct ports on the Venus GX. Use the VE.Direct Cable for this. - BMV-600 family can be connected to the VE.Direct ports on the Venus GX. Requires an accessory cable. - Lynx Ion + Shunt - Lynx Ion BMS - Lynx Shunt VE.Can - Skylla-i battery chargers - NMEA2000 tank sensors - A USB GPS can be connected to the USB port. The data is sent to the VRM Portal for tracking purposes. The map on VRM will show the latest position. - Fronius PV Inverters When more than two VE.Direct products must be connected, USB can be used.
WARNING: This product can expose you to chemicals which are known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to P65Warnings.ca.gov.
Quick Specs:
Type = NONE
Reference Material:
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