Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.SmartSolar MPPT Solar Charge Controller - 250V - 70AMP - UL Approved
A solar charger gathers energy from the solar panels and stores it in the batteries. Using the latest, fastest technology, SmartSolar maximizes this energy harvest, driving it intelligently to achieve full charge in the shortest possible time. SmartSolar maintains battery health, extending its life.
The SmartSolar charge controller will even recharge a severely depleted battery. It can operate with a battery voltage as low as 0 volts, provided the cells are not permanently sulfated or otherwise damaged.
Feature Highlights Common to All Models:
- Ultra-fast Maximum Power Point Tracking (MPPT).
- Advanced Maximum Power Point Detection in case of partial shading conditions.
- Outstanding conversion efficiency.
- Natural convection cooling.
- Automatic battery voltage recognition.
- Flexible charge algorithm.
- Over temperature protection and power derating when the temperature is high.
Sizing Options:
- Suitable for a variety of battery voltages. Most models connect to 12, 24, and 48V batteries, some only connect to 12 and 24V batteries, or only to 48V batteries.
- Charge currents rating from 10A up to 100A.
- Maximum PV array Voc voltages ranging from 75V up to 250V.
- Multiple chargers can be used in parallel, for large systems we recommend using the models with a VE.Can communication port.
PV Terminal Options:
- TR - one positive and one negative screw terminal.
- MC4 - 3 pairs of paralleled MC4 connectors.
Bluetooth Options:
- SmartSolar models have Bluetooth.
- BlueSolar models do not have Bluetooth. They can be retrofitted to have Bluetooth by connecting the VE.Direct Bluetooth Smart dongle. Advantage: the product is not Bluetooth accessible when the dongle is not connected. Note that on the SmartSolar models, Bluetooth can be disabled.
Display Options:
- VictronConnect Application. Connects via Bluetooth or via the VE.Direct - USB interface
- MPPT Control. Connects to all models via a VE.Direct cable
- SmartSolar Control Display. Plugs directly into the housing of the larger models
- GX device
- VRM website (GX monitoring device needed)
Communication Ports:
- VE.Direct - all models
- VE.Direct and VE.Can - limited models. VE.Can is especially suitable for systems with multiple solar chargers. All units are simply “daisy chained” to each other with a single RJ45 cable between each unit and also between the last unit in the chain and the GX monitoring device.
Temperature Sensor Options:
- Internally (all models).
- Externally via the Smart Battery Sense (only SmartSolar models).
Load Output Options:
- Physical output - On the 10, 15 and 20A models.
- Virtual output - via VE.Direct TX digital output cable and the BatteryProtect or a solid-state relay.
Remotely Enabling and Disabling the Charger:
- All larger units feature the Victron standard remote on/off terminals. All models that don’t feature an onboard Remote on/off terminal can be remotely controlled by using the VE.Direct non-inverting remote on/off cable – ASS030550310. Note that this prohibits using the VE.Direct port for anything else.
Firmware Update Options:
- Local updates via the VictronConnect Application (via Bluetooth or USB-VE.Direct interface)
- Remote updates via the VRM website and a GX device
Optional Accessories:
- VictronConnect Application (free download)
- Wire boxes, to cover and protect the terminals. See table on page 2 for wire box types
- Control and display panels: MPPT control or SmartSolar control)
- GX monitoring device (CCGX, Venus GX, Octo GX, or Cerbo GX)
- Data cables: VE.Direct cable, RJ45 Cable (VE.Can models only), USB-VE.Direct interface
- External control cables: TX cable, non-inverting cable
- Bluetooth dongle (for non-smart models)
Specifications:
- Load Output: No
- Battery Voltage: 12/24/36/48V
- Optional Display: MPPT ctrl & SmartSolar ctrl
- Bluetooth: Built-in
- Com. Port: VE.Direct
- Remote On-Off: Yes
- Programable Relay: Yes
- Wire Box: L
Quick Specs:
AFD = NONE | Charger Input - Voltage = NONE | Charger Output - Amps = NONE | Charger Output Voltage = NONE | Charging Banks = NONE | Continuous Amperage = NONE | Lockable = NONE | Portable = NONE | Positions = NONE
Reference Material: