Shipping Policy
Thank you for shopping with MercadoMagico!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.
When will you ship my order?
To help you plan when to expect your order, you'll find an estimated arrival date listed on the "Shipping Options" page for your order. The arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Do you ship internationally?
No. Currently MecadoMagico only ships to the 48 contiguous States.
Do you ship to P.O. Boxes?
No. At this time, we are unable to ship to PO Boxes.
How do you ship?
Your shipment will be shipped via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, instructions how to receive your order.
How do you offer free shipping?
Products qualifying for Free Shipping will be identified with "Free Standard Shipping" on the product page and the order checkout pages.
Shipping Procedures
Confirmation Emails
You will be sent an order confirmation email upon successfully placing your order. When your order is shipped, you will be sent a shipping confirmation email that will include the carrier and tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.
Tracking Your Order
Once you receive your shipping confirmation email, which will include the tracking number and the carrier you will be able to get tracking information by clicking on the link for the appropriate carriers below:
UPS - For FedEx tracking click here.
FedEx – For FedEx tracking click here.
USPS – For US Postal Service tracking click here.
Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays. However, your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information.
Our Return Policy
Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.
First, contact us and let us know what the issues are and we’ll get your RMA going.
- You can communicate from your order page if you are a registered with us, or
- Click “Contact Us” at our MercadoMagico.com page, or
- Send an email to customerservice@mercadomagico.com, or
- Call 1-844-854-6823
- Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
- In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
- If the product is a DOA or fails during the first 15 days, please contact us.
- For unwanted items see our Restocking Fee section below.
- Personal care and food products sells are final and cannot be canceled, exchanged or returned.
Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.
Restocking Fees
All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.
Refurbished products may not be
eligible for return, please contact Customer Service at 844.854.6823,or Contact Us to verify.
Warranty Policy
Thank you for shopping with MercadoMagico!
Our goal at MercadoMagico is to provide the very best products. We spend countless hours selecting the products we sell, but despite our best efforts, we know that nothing is perfect. Therefore, each new product sold by MercadoMagico is covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) For any claim outside the return policy window, the manufacturer will make all warranty decisions. Some manufacturer's will handle warranty claims directly with the consumer, while some will handle warranty claims through MercadoMagico.5G Xtream System with 3 Antennas & 7M Cable
For boat owners looking for ultra-fast internet on board, the new 5G Xtream from Digital Yacht offers 4G and 5G connectivity as well as integration with Starlink satellite systems for the best and most affordable blended internet afloat.
The 5G Xtream can support 5G (shoreside) connection speeds up to 3.1GB/s but also integrates a 4G Cat 20 modem, which offers connectivity up to about 25NM from shore at speeds of up to 2GB/s. The system uses three external antennas with dual high-gain vertical antennas and a separate compact dome for the higher 5G frequencies. This MIMO technology and, critically, separate antennas give optimum performance. There’s support for dual SIMs with auto (failover) or manual switching between operators.
The 5G Xtream features dual-band (2.4 and 5GHz) wireless connections, so users on board simply search for the secure wifi point and connect. There are also 4 LAN ports (10/100/1000 MB) for wired devices like smart TVs and a WAN port that is optimized for Starlink satellite connectivity, allowing the 5GX to act as a sophisticated and fast router for all on-board internet communications.
The Wi-Fi router can also be configured to access marina wifi hotspots as an additional method of internet access. This also supports the very latest 5GHz marina wifi services, and there's also a high-gain external wifi antenna available as an accessory.
For advanced users, the 5G Xtream allows for user management, VPNs, blacklists, and IOT applications. NMEA 0183/2000 data can also be connected using Digital Yacht’s LANLink devices. The integrated GPS allows for SMS reporting of boat position or even a geofence/drift setting when the boat is at anchor or in port.
The Digital Yacht 5G Xtream is supplied as a complete solution with antennas, mounts, and cabling – all that’s additionally required is a cellular SIM.
Configuration
Configuration is very simple. Just insert the SIM cards. The 5G Xtream has two standard SIM slots, and it is possible to fit two SIMs from two different network operators. By default, the 5G Xtream will query the SIM that is installed and automatically select the APN settings from its internal database.
However, it is very important that users “lockdown” their wireless network with their network name (SSID) and wireless password. This task only takes a couple of minutes and is done via the 5G Xtream web interface.
User Interface
Accessing 5G Xtream functionality is done via an easy web interface. Any locally connected device can simply enter the IP address into the password-protected interface to set up functions, view traffic and logs, and configure wifi.
Once set up, there should be no requirement to log in other than for diagnostics and configuration. Users simply access the internet through the wifi connection, just as they would in the home or office.
Features:
- Ultra-fast 5G internet afloat solution with speeds up to 3.1GBs plus also integrates the latest 4G Cat 20 LTE MIMO technology with a range up to 25NM offshore (network dependent) and 4G connection speeds up to 2GBs
- Dual SIM slots with auto-failover or manual selection
- Two external, high-gain, wide-bandwidth antennas plus a compact high-gain dome antenna for higher 5G frequencies
- Dual-band integrated wifi router (2.4 & 5 GHz)—independently configurable
- Built-in GPS with an external patch antenna for IOT and tracking/anchor alarm applications
- 4 x LAN ports
- 1 x WAN port for additional internet connectivity, optimized for Starlink satellite systems
- Digital input/output connectivity for IoT/control applications
- SMS capability
- 12/24v
- Weight: 3800 g
Dimensions: 180 x 125 x 55 mm
- operation
Specifications:
- Operating Temperature: -40 to +75 degrees C
- Dimensions: 180 x 125 x 55mm (excluding antennas)
- Weight: 3,8 kg
- Protection: IPX4
- Technology: 5G Sub-6Ghz SA/NSA. Up to 2.1/3.3Gbps downlink (4×4 MIMO); 4G (LTE) CAT 20 up to 2GB/s
- 5G/LTE: 5G Sub-6Ghz SA/NSA. Up to 2.1/3.3Gbps downlink (4×4 MIMO); 4G (LTE) CAT 20 up to 2GB/s
- 3G/4G Fallback (Support bands): 5G (NSA): n1, n3, n5, n7, n8, n20, n28, n38, n40, n41, n77; 5G (SA): n1, n3, n5, n7, n8, n20, n28, n38, n40, n41, n77, n78; 4G (LTE-FDD): B1, B3, B5, B7, B8, B20, B28, B32; 4G (LTE-TDD): B38, B40, B41, B42, B43
- 4G & 5G Antennas: Dual Wi-Fi band independent 2.4 & 5 GHz (maximum 150 connections); dual 48cm external wideband high gain MIMO supplied with 7-meter cables and mounting bases. (10 & 20m options available) PLUS additional 100mm dome antenna for 4 x 4 MIMO operation and optimized for 5G (7m cable only)
- Interfaces: 4 x LAN 10/100 Ethernet Port; 1 x WAN 10/100 Ethernet Port ; WiFi; 802.11 b/g/n/ac
What’s in the Box?
- 1 x 5G Xtream Modem Unit
- 1 x DC Power/IO cable
- 2 x External antennas
- 2 x E179F antenna bases
- 2 x 7m LMR200 antenna cables (N male to N male)
- 1 x 5G dual element dome antenna with pole/1” adaptor mount and integrated 7m cables
- 2 x Internal wifi antennas
- 1 x Internal GPS antenna
Options (sold separately):
- 1” antenna adaptors and range of mounts
- 10 & 20m LMR400 antenna cable packs for 4G antennas
- AC 110/220v power adaptor
- 4GXWL hi power external wifi option
- LANLink NMEA 0183/2000 interface
Quick Specs:
Speed - Max = 3.1GB/s | Wireless = Yes