Return Policy

Our Return Policy

Hello, Welcome to our Return Policy page or RMA (Return Material Authorization). We try to make each purchase smooth and stress free, but we understand that things may happen with your purchase. Be it a shipping issue, the product does not work or is damaged, we hope to make the return process as smooth and stress free as your purchase.

First, contact us and let us know what the issues are and we’ll get your RMA going.

• You can communicate from your order page if you are a registered with us, or
• Click “Contact Us” at our MercadoMagico.com page, or
• Send an email to customerservice@mercadomagico.com, or
• Call 1-844-854-6823
• Once details are provided, we’ll provide you with the RMA number and instructions on returning the package.
• In case your package arrives visibly damaged or the contents are damaged during shipment we may file a claim with our shipper, so please contact us immediately.
• If the product is a DOA or fails during the first 15 days, please contact us.
• For unwanted items see our Restocking Fee section below.
• Personal care and food products sells are final and cannot be canceled, exchanged or returned.

Merchandise must be in the original factory condition and must include all original packaging materials, warranty cards, manuals and accessories.

Restocking Fees

All items are subject to a 15%-20% restocking fee for unwanted and refused deliveries.

Refurbish products

Refurbished products may not be eligible for return, please contact Customer Service at 844.854.6823, or contact us to verify.